Tonja Williams
Insurance Producer
Lake Charles,LA
Summary
Dependable worker who is knowledgeable and dedicated with 20+years in the medical /dialysis field. Dedicated to learning, growing and succeeding in a new career. Solid team player with an outgoing and positive demeanor. Customer satisfaction is important, making one resourceful, hardworking and passionate to contribute company success. Motivated to learn, grow and excel in a professional career with a prospering company. Authorized to work in the US for any employer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service -United Health Care Sales
Teleperformance USA
10.2022 - 12.2022
- Assisted clients in selecting insurance products that met their needs, preference and budget.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Licenses Insurance Agent/Customer Service Representative
AFLAC
08.2022 - 10.2022
- Responded to customer requests for products, services and company information that met their criteria.
- Assist clients in selecting policies that best met their needs, preferences and budgets.
Patient Care Technician
DAVITA DIALYSIS KIDNEY CARE
Lake Charles, LA
06.2002 - 09.2022
- Providing safe and effective dialysis therapy for patients under supervision of licensed nurse
- Performed and recorded vascular access evaluations, weight and vitals in electronic data system
- Performed clerical duties as needed which may include: filing, printing and preparing lab requisitions, scheduling appointments, answering telephone, ordering supplies, duplicating paper work, faxing, data entry and maintaining patients charts
- Making sure that patients receive adequate dialysis by correctly drawing blood samples to measure results of treatments and by making sure that patient's dialysis prescription is carried out correctly to prescription orders.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Life, Health And Accident Insurance -
XcelSolutions.com
Lake Charles, LA08.2022
Certificate in Cardiovascular Technology - undefined
Louisiana Training Center
1996
Certificate in Medical Assistant - Medical Assistant
Texas School of Business
1990
High School Diploma -
Lake Charles Boston High
Lake Charles, LA05.1988
Skills
- Ambulatory healthcare services
- Healthcare laws and regulations
- Healthcare policies
- Excellent customer service
Certification
Dialysis Experience (10+ years) Vital Signs (10+ years) Laboratory Experience (10+ years) Critical Care Experience (10+ years) Patient Care (10+ years) Excellent Communication (10+ years) Adaptable (10+ years) Medical Office Experience (10+ years) Critical Thinking (10+ years) Venipuncture (10+ years) EMR Systems (10+ years) Triage (10+ years) Medical Terminology (10+ years) Insurance Sales (Less than 1 year) Medical Scheduling (10+ years) Anatomy Knowledge (10+ years) Excellent Interpersonal skill (10+ years) Data Entry Confidentiality (10+years) Upselling Products and Services(Less than 1 year) Scripted Responses(Less than 1 year)
Certifications and Licenses
Certified Life, Health and Accident Insurance Producer- 2022
Timeline
Customer Service -United Health Care Sales
Teleperformance USA
10.2022 - 12.2022
Licenses Insurance Agent/Customer Service Representative
AFLAC
08.2022 - 10.2022
Patient Care Technician
DAVITA DIALYSIS KIDNEY CARE
06.2002 - 09.2022
Life, Health And Accident Insurance -
XcelSolutions.com
Certificate in Cardiovascular Technology - undefined
Louisiana Training Center
Certificate in Medical Assistant - Medical Assistant
Texas School of Business
High School Diploma -
Lake Charles Boston High
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