Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jhmyra Sparks

Savannah,GA

Summary

Experienced customer service professional with background in food service, retail, sales, and cashier. Overtime I have developed excellent problem-solving skills, relationship-building, and communication skills. My approach combines teamwork, time management, and a keen ability to navigate high-stress situations, ensuring operational excellence and increased revenue.

Overview

6
6
years of professional experience

Work History

United Health Care Work From Home Customer Service

Concentrix
10.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Maintained both inbound and outbound calls during high volume periods.

Sales Associate

Victoria's Secret & PINK
03.2023 - 05.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Cashier

The Home Depot
10.2021 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Online Grocery Shopper

Walmart
08.2019 - 04.2021
  • Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
  • Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
  • Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.

Education

Associate of Arts -

Wake Technical Community College
Raleigh, NC
12.2024

High School Diploma -

Apex High School
Apex, NC
06.2019

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills

Timeline

United Health Care Work From Home Customer Service

Concentrix
10.2024 - Current

Sales Associate

Victoria's Secret & PINK
03.2023 - 05.2024

Cashier

The Home Depot
10.2021 - 11.2022

Online Grocery Shopper

Walmart
08.2019 - 04.2021

Associate of Arts -

Wake Technical Community College

High School Diploma -

Apex High School

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