Katrina Triplett
Mogadore
Summary
Dedicated and customer-focused professional seeking a Managerial customer service position to leverage strong communication skills, problem-solving abilities, and a passion for delivering exceptional customer service to enhance customer satisfaction and contribute to company success.
Overview
13
13
years of professional experience
Work History
Assistant Customer Service Manager
TL Worldwide Transportation
01.2024 - 11.2024
- Oversee the daily operations of the dispatch/customer service team
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided exceptional customer service throughout the entire reservation process, addressing any concerns promptly and professionally.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Wedding Coordinator/Event Specialist
Tl Worldwide Transportation
06.2016 - 11.2024
- Collaborated with bridal couples and wedding coordinators to achieve expectations and vision for wedding transportation needs.
- Worked closely with clients to create personalized and memorable experiences tailored to their preferences.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
- Specialized in group movements of all corporate accounts.
- Established strong relationships with clientele, while being the main point of contact for all needs locally and globally.
- Utilized advanced organizational skills to manage multiple transportation needs simultaneously while maintaining high-quality results.
Customer Service Representative
Tl Worldwide Transportation
04.2016 - 11.2024
- Promptly responded to inquiries and requests from prospective customers.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Survey Researcher
Kent State Survey Research Lab
05.2015 - 04.2016
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Ensured timely completion of research projects by efficiently managing resources.
Photographer
Lifetouch National School Studios
08.2011 - 04.2016
- Photographed high-quality images for various print and digital projects.
- Developed strong relationships with clients through clear communication and professionalism.
- Planned and prepared for on-location shoots.
- Collaborated with other photographers to capture special events.
- Trained new photographers in use of camera equipment
- Achieved consistent quality in challenging lighting conditions, utilizing knowledge of lighting equipment and techniques.
Education
Associate’s degree - Criminal Justice
Fortis College
06.2010
Skills
- Microsoft office
- Keyboard skills/10-key/70 wpm
- Detail-oriented
- Resourceful multitasking
- Exceptional organization
- Clear communication
- Employee training
- Customer service
- Problem-solving
- Time management
Timeline
Assistant Customer Service Manager
TL Worldwide Transportation
01.2024 - 11.2024
Wedding Coordinator/Event Specialist
Tl Worldwide Transportation
06.2016 - 11.2024
Customer Service Representative
Tl Worldwide Transportation
04.2016 - 11.2024
Survey Researcher
Kent State Survey Research Lab
05.2015 - 04.2016
Photographer
Lifetouch National School Studios
08.2011 - 04.2016
Associate’s degree - Criminal Justice
Fortis College