Kristi George
Lanexa,USA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
30
30
years of professional experience
Work History
Assistant customer service manager
Foodlion
Hampton, VA
2023.03 - 2025.10
- I was responsible for all the cashiers and all the supervisors.
- I was responsible for the deposits.
- I was responsible for the change orders.
- I was responsible for the schedules.
- The cash tracking any mistakes that the cashiers made I had to find it and talk to them or do a coaching for them.
- I was responsible for Zeus.
- I was responsible for all the inventory of the stamps lad degree bus passes and I had to send that off every Sunday.
- I was responsible for the cash that had to be sent off every Sunday.
- I responsible for Western Union, Money orders, Lotto sells.
- I was responsible for the walkouts of our part of our items that.
- And many other duties and task.
Communications operator
Singing River Health systems
Pascagoula, MS
2022.03 - 2022.10
- Answered all incoming calls for three Hospitals off duty Doctors offices.
- I kept logs of all calls made to Drs, Nurses.
- Had to make security calls to the police.
- Over head pages.
- I called Drs on call for patients, or Drs, nurses, medical staff as needed.
- I made out going calls for For patient as needed.
- I made over page codes for example code blue code, red code item, etc.
- I watched security cameras and called our security team.
- Made the 911 calls to the police when needed.
- I took messages for the doctors and gave them to them.
- I called doctors the doctors and connected them.
- I will call Dr. Holmes when needed to make sure they got what they needed for a call.
Dental assistant
magnolia family dentistry
Lucedale, Mississippi
2008.10 - 2009.07
- I was responsible for cleaning and sterilization of all dental instruments.
- I was also responsible for cleaning the rooms, calling patients back.
- Making dentures and taking x-rays.
- Sitting up rooms for next patient.
- I helped the dentist with the fillings of cavities, crowns, extractions, implants, partials, root canal's, many other things.
- Prepare materials for dentist use, including impressions and restorations.
- Record patients' medical and dental histories.
- Collaborate with dentist and hygiene team to serve practice with patients.
- Ensure patients leave with all relevant information, materials, and supplies.
- Evaluate oral health of 20 patients daily.
- Perform preventative dental maintenance.
- Hand tools to dentist as requested.
- Sterilize dental equipment and examination rooms in accordance with local and national policies.
- Maintain all patient confidentiality regulations.
- Manage the equipment inventory log and place orders as needed.
- Set patients up in dental chair and explain procedures.
- Chart conditions and prepare diagnosis treatment by dentist.
- Demonstrate knowledge of dental and medical terminology.
- Assist in the taking of x-rays.
- Support 20 dentists in thriving, fast-paced practice.
- Welcome all patients with warm, friendly attitude.
- Update patient records on paper and through computer database.
- Deliver treatment options to patients.
- Educate and counsel on patients daily on proper oral hygiene and nutrition.
Front and manager
Wayne Lee's Grocery
Lucedale, MS
2008.03 - 2008.10
- I was responsible for all the cashiers.
- I was responsible for all the cashiers registers.
- Counting down the safe.
- I was responsible for Western Union money orders taking payments for bills like utility bills, water bills.
- I was responsible for a returns.
- I was responsible for giving out breaks.
- I was responsible for making sure the front end ran smoothly.
- And many other responsibilities.
Plus champion/membership
Sam's Club
Hobart, Indiana
1995.09 - 2007.10
- I had many responsibilities working here and many job titles.
- My last job responsibilities was the membership desk and plus champion.
- I sold plus memberships and I was talking in my region and I sold memberships at the desk and did the returns.
- I had to make sure all the information was in correctly.
- I had to make sure if I gave him a credit card that all that information was entered correctly.
- I had to make sure I told him the information correctly and they understood what they were buying as a plus membership with all the wonderful benefits.
- I had to help with the cashier supervisor now as needed.
- I achieve many goals working at Sam's Club learned many things working for Sam's Club.
Education
equivalency of associates degree - Restaurant Hotel management
Purdue Calumet University
Hammond, INSkills
- Computer skills
- Hospitality
- Customer service
- Microsoft office
- Front desk
- Sales
- Communication skills
- Microsoft excel
- Delivery driver experience
- Supervising experience
- Guest services
- Typing
- Cashiering
- Hotel experience
- Cash handling
- Writing skills
- Windows
- Microsoft word
Timeline
Assistant customer service manager
Foodlion
2023.03 - 2025.10
Communications operator
Singing River Health systems
2022.03 - 2022.10
Dental assistant
magnolia family dentistry
2008.10 - 2009.07
Front and manager
Wayne Lee's Grocery
2008.03 - 2008.10
Plus champion/membership
Sam's Club
1995.09 - 2007.10
equivalency of associates degree - Restaurant Hotel management
Purdue Calumet University