Cory Gifford
Kettering,OH
Summary
Skilled Assistant Customer Service Manager versed in effectively supervising and guiding team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with meeting and maintaining company goals, metrics and standards.
Overview
4
4
years of professional experience
Work History
Assistant Customer Service Manager
Kroger
11.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative work environment.
- Defined clear targets and objectives and communicated to other team members.
Cashier
Kroger
05.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Remote09.2025
GED -
Warren County Career Center
Lebanon01.2019
Skills
- Customer Service and Assistance
- POS Systems Operations
- Training and Development
- Microsoft Office
- Problem Solving
Timeline
Assistant Customer Service Manager
Kroger
11.2019 - Current
Cashier
Kroger
05.2019 - 11.2019
Bachelor of Science - Computer Science
Southern New Hampshire University
GED -
Warren County Career Center