Katrina Vines
Garland,TX
Summary
Organized Patient Service Representative with 1 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Spectraforce Technologies Inc.
10.2023 - 03.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through almost 100-50 calls daily.
- Entered patient demographic and insurance data into electronic medical record system.
Service Delivery Consultant
Chime Solutions
12.2022 - 08.2023
- Provided comprehensive consulting services to clients, identifying opportunities for process improvement and cost savings.
- Streamlined communication channels between various departments within company resulting in improved information sharing related to project updates or changes.
- Created detailed reports documenting project progress 50 daily report.
- Conducted regular team meetings to discuss project status, address challenges, and brainstorm innovative solutions.
Document Specialist
Digital Intelligence Systems, LLC, DISYS
04.2022 - 10.2022
- Performed regular audits of document repositories, ensuring accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Expedited project completion times by proactively identifying bottlenecks in document processing workflows and proposing solutions.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Prepared digital files, physical documents and work requests in compliance with company guidelines. 200 documents daily needed to be put away.
- Completed transmittal logs and stored in files for specified durations.
- Manipulated and converted documents to meet needs of individual personnel or projects
Customer Service Representative
United Call Center Solutions
10.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times longer then 4 minute.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
Education
Associate of Science - Medical Assisting
Indiana University - Purdue University Indianapolis
Indianapolis, IN08.2024
High School Diploma -
Rowlett High School
Rowlett, TX06.2019
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Payment Collection
- Scheduling appointments
- Patient greeting
- Document filing
- Medical Billing
- Coding understanding
- Phone and Email Etiquette
- Patient Registration
- Patient check-in
- Patient Education
- 50 WPM Typing Speed
Certification
Medical assistant Training - 345 hour
CPR Training - 11-18-23 - 11-17-25
Timeline
Patient Service Representative
Spectraforce Technologies Inc.
10.2023 - 03.2024
Service Delivery Consultant
Chime Solutions
12.2022 - 08.2023
Document Specialist
Digital Intelligence Systems, LLC, DISYS
04.2022 - 10.2022
Customer Service Representative
United Call Center Solutions
10.2021 - 01.2022
Associate of Science - Medical Assisting
Indiana University - Purdue University Indianapolis
High School Diploma -
Rowlett High School
Medical assistant Training - 345 hour
CPR Training - 11-18-23 - 11-17-25
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