Katrina Wade
INDIANAPOLIS,IN
Summary
Skilled Talent Acquisition professional focused on maximizing company success through effective use of excellent customer service, ability to multitask and interpersonal abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
12
12
years of professional experience
Work History
Channel Growth Specialist
Panera Bread
Various Cities In Indiana
03.2019 - 10.2023
- Spearheaded comprehensive sales growth initiatives across multiple channels (drive-thru, catering, e-commerce), leading over 24 cafes in Indiana region to achieve operational excellence.
- Distinguished as first Channel Growth Specialist in Indiana market to attain 100% completion in management certifications across various categories.
- Elevated region’s new hire retention rate by 25% within 6 months.
- Conducted thorough market staffing analysis in Indiana, formulating targeted action plans that led to the region fulfilling 100% of company's training and staffing objectives within six months.
- Developed and delivered specialized curriculum and training classes across the Indiana market, resulting in a substantial uplift in customer satisfaction surveys from 50% to 85% within a fiscal quarter.
- Organized and orchestrated a high-profile event in collaboration with the Hamilton County Humane Society for two consecutive years, skillfully leveraging this platform to enhance company hiring visibility.
Multiple Market Training Manager
Panera Bread
Various Cafes
02.2017 - 02.2019
- Provided strategic leadership in Learning and Development, crafting and executing manager learning journeys aligned with the company's core processes and fostering continuous managerial development to nurture robust team cultures and effective learning environments.
- Orchestrated career fairs across eight cafes in my market, enhancing recruitment outreach and efficiency.
- Conducted thorough verification of candidate credentials and employment history, ensuring high-caliber hires.
- Managed market’s Manager Matrix, providing essential direction and support to Training Specialists.
Training General Manager
Panera Bread
Carmel, Indiana
01.2012 - 01.2017
- Successfully developed 5 out of 7 managers, creating a strong staffing bench for the market and enhancing managerial capacity.
- Significantly boosted employee engagement levels within a six-month span, from 52% to 85%.
- Fostered a dynamic, inviting workplace atmosphere, contributing to the retention of several long-term employees.
- Excelled in staffing management, employing innovative grassroots techniques and processes to surpass staffing goals.
- Conducted effective phone and in-person interviews, leveraging Workday for efficient mass communications.
Education
Bachelor of Arts (B.A.) - Mass Communications
Illinois State University
Normal, ILAssociate in Applied Arts and Sciences (AAS) -
Parkland College
Champaign, IL01.1999
Skills
- Human Resources (HR)
- Applicant Tracking System (ATS)
- Candidate Sourcing
- Performance Management
- Diversity and Inclusion
- Background Checks
- Power BI
- Salesforce
- Workday
- Onboarding
- Employee Relations
- Corporate Recruiting
- Active Listening
- Flexible and Adaptable
- Customer Service
- Microsoft Office
- Organization and Time Management
- Interpersonal Communication
Timeline
Channel Growth Specialist
Panera Bread
03.2019 - 10.2023
Multiple Market Training Manager
Panera Bread
02.2017 - 02.2019
Training General Manager
Panera Bread
01.2012 - 01.2017
Bachelor of Arts (B.A.) - Mass Communications
Illinois State University
Associate in Applied Arts and Sciences (AAS) -
Parkland College