Katrina Walls
Middle River,Md
Summary
Dynamic leader with proven success at Slice On the Avenue, adept in customer service and conflict resolution. Excelled in supervising staff and enhancing operational efficiency, ensuring customer satisfaction and team cohesion. Skilled in time management and leadership, I significantly contributed to maintaining high-quality standards and store performance.
Overview
4
4
years of professional experience
Work History
Team Lead
Slice On the Avenue
Nottingham, MD
05.2023 - Current
- This role involves managing the opening and closing procedures, supervising staff during shifts, and ensuring the store maintains optimal performance in a fast-paced environment.
- Play a key role in upholding customer satisfaction, maintaining store organization and cleanliness, and ensuring the smooth execution of orders.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Managed conflict resolution within the team to maintain a positive work environment.
Delivery Expert
Pauly’s NY pizza & ice Cream
Parkville, MD
05.2023 - Current
- As a delivery driver, I am responsible for safely delivering products to customers while maintaining the highest customer service, efficiency, and safety standards.
- Interacted with customers on phone and in-person.
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
- This role requires excellent time management skills, reliability, and a strong work ethic to ensure on-time, accurate deliveries.
Food Runner
Mr. Bills Terrace Inn
Essex, MD
03.2024 - 11.2024
- In this role, I delivered food orders quickly and accurately to ensure exceptional guest experiences.
- Maintained clear communication between the kitchen and front-of-house staff to provide timely service, assisted servers by restocking supplies, clearing tables, and responding to guest requests.
- Followed health and safety guidelines, ensuring cleanliness, and adherence to food handling standards.
- Additionally, provided support during peak service times, contributing to a smooth and efficient operation.
Hostess
Bowley’s on the Bay
Middle River, MD
05.2021 - 07.2023
- As a hostess, I greeted guests upon arrival and managed reservations.
- Provided excellent customer service by accommodating guest preferences and professionally addressing inquiries.
- Maintained a clean and welcoming front-of-house environment, and communicated with servers and management to ensure a seamless dining experience for all customers.
- Handled phone inquiries and managed to-go orders, demonstrating strong multitasking and organizational skills.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
Maryland High School Diploma - Species
Sparrows Point High School
Sparrows Point, MD06.2024
General Education -
Community College of Baltimore County Essex
Baltimore, MDSkills
- Customer service
- Communication
- Problem solving
- Analytical skills
- Time management
- Teamwork and collaboration
- Organizational skills
- Conflict resolution
- Leadership
- Staff training
- Adaptability
- Supervisory skills
- Compliance monitoring
- Quality assurance
References
References available upon request.
Timeline
Food Runner
Mr. Bills Terrace Inn
03.2024 - 11.2024
Team Lead
Slice On the Avenue
05.2023 - Current
Delivery Expert
Pauly’s NY pizza & ice Cream
05.2023 - Current
Hostess
Bowley’s on the Bay
05.2021 - 07.2023
Maryland High School Diploma - Species
Sparrows Point High School
General Education -
Community College of Baltimore County Essex
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