Katrina Walton
Cypress
Summary
Proven in enhancing customer loyalty and streamlining service operations, my tenure at Nexcare underscored my ability to build relationships and resolve issues with empathy. Expert in data entry and critical thinking, I significantly improved patient satisfaction and operational efficiency, embodying the pinnacle of professional customer service and problem resolution.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Flawless Body Studio
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Care Advocate
Nexcare
11.2021 - 11.2023
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
Tax Preparer
Envision Tax Services
02.2011 - 04.2021
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Education
Associate of Science - Paralegal Studies
Advance Legal Studies
Houston, TX01-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
Timeline
Patient Care Advocate
Nexcare
11.2021 - 11.2023
Customer Service Representative
Flawless Body Studio
01.2020 - Current
Tax Preparer
Envision Tax Services
02.2011 - 04.2021
Associate of Science - Paralegal Studies
Advance Legal Studies
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