Katrina White
Montgomery Village,MD
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Member Benefits Advocacy
NEA Benefits
Gaithersburg
03.2024 - 11.2024
- Evaluated job positions to determine classification, exempt or non-exempt status and salary.
- Conducted employee meetings to educate on the benefits of various health care plans.
- Implemented wellness initiatives aimed at improving employee health and reducing healthcare costs.
Medical Receptionist
Kaiser Permanente
Gaithersburg, MD
08.2016 - 09.2021
- Greeted and assisted patients upon arrival
- Followed appropriate patient registration/check-in policies and procedures
- Verified and/or updated all demographic information
- Knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductibles
- Checked patients into the computer system and manually reviewed records when systems are down
- Verified patient's membership/benefits according to the benefit display
- Create accounts as necessary, for example (but not limited to) workers' compensation, confidential, etc
- Capture and populate workers' compensation data on the correct screens and select the correct coverage, as necessary
- Informed patients of available payment options
- Collected co-pays and fees for service
- Assisted patients by explaining co-pays/applicable fees
- Provided facility directions and referrals to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office
- Initiated forms for completion as needed, for example Release of Information, Patient Financial Responsibility; tracking referrals to specialty care by utilizing the consultation/referral system
- Demonstrated knowledge of and applications to Patient Administration Appointment Registration (PARRS)
- Communicated with clinical and business office staff as needed
- Managed financial transactions according to cash handling responsibility
- Reconciled shift and deposit funds according to the cash handling protocols
Transporter
Kaiser Permanente
Washington, DC
07.2013 - 08.2016
- Transported members to the various departments within Capitol Hill by wheelchair
- Also, assisted them with accessing public transportation
- Greeted and provided excellent customer service while covering the switchboard since starting with Kaiser Permanente
- Greeted members as they entered the facility and provided directions as needed
- Assisted with transporting members via Cisco work phone to
- Monitored the facility to make sure that wheelchairs are clean and in proper working order at all points of entry
- Received letters and calls of appreciation from members and staff for great customer service
Program Specialist (Call Center Experience)
Covance
Gaithersburg, MD
11.2012 - 01.2013
- Supported the Operations of Intelligence programs including, but not limited to, reimbursement hotlines, patient assistance programs, foundations, safety surveillance programs and compliance programs
- Received and triaged inbound calls of customers as appropriate
- Documented calls in appropriate database, while managing escalated calls per program specifications
- Conducted insurance verifications by confirming patient benefits
- Facilitated prior authorization on behalf of customers and assisted with problem claims
- Performed case management to identify insurance and alternative funding sources per program specifications
- Screened and processed patient's assistance applications by determining eligibility and making outbound follow up calls, as necessary
- Updated computer systems with patient enrollment, denials, approvals, payment processing, withdrawals, shipments, and caller requests per program specifications
- Responded to inquiries regarding PAP operations and requests, such as status of patient enrollment status, product shipments, and returns
Medical Receptionist
Family Medical Rehabilitation Center
Gaithersburg, MD
02.2010 - 08.2012
- Provided phone support, maintained physician calendars, scheduled patient appointments, patient registration, check-in and check-out, surgery scheduling, and insurance verifications
- Checked patients in and out for appointments
- Monitored and retrieved patient charts for appointments & follow-up calls
- Processed daily medical reports
- Bookkeeping
- Medical billing
- Data processing
- Managed inbound / outbound phone calls
Education
Diploma -
Tall Oaks High School
06.1997
Skills
- Data Entry
- Excel
- Microsoft Word
- Front Desk
- Reception
- Medical Billing
- Front Office
- Dermatology
- Eclinical
- Triage
- Medical Records
- Medical Receptionist
- Medical Office Experience
- HIPAA
- Insurance Verification
- EMR Systems
- Vital signs
- Medical Scheduling
- Medical Coding
- Hospital Experience
- Patient Care
- Medical Terminology
- ICD-10
- CPT Coding
- Communication skills
- Customer service
- Computer skills
- Epic
- Windows
- Computer literate
- Microsoft Excel
- Microsoft Office
- English
Certification
- CNA
- CPR Certification
Timeline
Member Benefits Advocacy
NEA Benefits
03.2024 - 11.2024
Medical Receptionist
Kaiser Permanente
08.2016 - 09.2021
Transporter
Kaiser Permanente
07.2013 - 08.2016
Program Specialist (Call Center Experience)
Covance
11.2012 - 01.2013
Medical Receptionist
Family Medical Rehabilitation Center
02.2010 - 08.2012
Diploma -
Tall Oaks High School