Katrina L Williams-Ingram
SPRING,TX
Summary
My objective is to use my leadership, background and educational experience to benefit your company. And I want a company that values impeccable interpersonal skills and a commitment to excellence for the success of your company.
Overview
21
21
years of professional experience
Work History
Presiding Judge / Alternate Judge
Harris County Elections Board
11.2019 - Current
- Managed Teams of 6 to 14 Members
- Opening / Closing the Voting Polls
- Managed Attendance & Payroll
- Equipment
- Notice/Posting
- Forms
- Qualifying the Voters
- Voting procedures
- ID Requirements
- Voter Assistance
- ADA
Office/Sales Manager
Tours & Travel Inc
04.2004 - Current
- Managed a team of 4 members
- Expanded territorial sales
- In charge of opening & closing cash drawer
- Implemented training course for new recruits
- RECOGNITIONS:
- Creating new products strategies that increased earnings by 20%
- Received employee of the month three months in a row
- Exceeding Quotas
Customer Service Office Manager
Propel International Inc
04.2011 - 09.2018
- Managed a team of 6-8 members
- In charge of opening & closing cash drawer
- Implemented & Trained new incoming recruits
- Prompt resolution of customer cable
- Handle high volume of calls
- Balance & reconcile adjustments Excel programming
- Managed multi-screens daily
- Dealt with and negotiated with external vendors
- Maintain accuracy of customer accounts
Executive Escalations Manager
Time Warner Cable
08.2006 - 02.2011
- In charge of corporate business partners and clients’ accounts
- Handled high priority and high-quality calls
- Dealt with and negotiated with external vendors
- Prompt resolution of customer cable issues
- Making & taking 50-100 calls daily
- Managed multi-screens daily
- Dispatched supervisors & techs out to any given pressing order
- Handled fast paced & high volume of calls
- Balance, maintained & reconcile adjustments on accounts
- Maintain accuracy of customer accounts
- Handle irate customers with last chance resolutions
Education
Business Management / Psychology
University of Phoenix
Dallas, TexasSkills
- Microsoft Office Applications
- Excel
- PowerPoint
- Project Management
Timeline
Presiding Judge / Alternate Judge
Harris County Elections Board
11.2019 - Current
Customer Service Office Manager
Propel International Inc
04.2011 - 09.2018
Executive Escalations Manager
Time Warner Cable
08.2006 - 02.2011
Office/Sales Manager
Tours & Travel Inc
04.2004 - Current
Business Management / Psychology
University of Phoenix
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