KATRINA S. HARRIS

I greet patients as they walk in. I check them in for their appointments and schedule appointments. Verify patient demographics and update them when needed. Collect copays and balances. I help assist patients with wheelchairs if needed. Verify and run insurance eligibility and coverage through Epic or OneSource or sometimes I have call the insurance company directly. Enter office visits and procedures estimates. Work in OnBase where we get our Medical Records. Answer phone calls. I train new staff members. I inform patients of delays when the physician runs behind

• Inform patients of delays and approximate wait times upon arrival for appointments.
• Speak to patients upon arrival to determine if personal data or insurance information had changed.
• Supervised patient flow by checking in patients immediately upon arrival.
• Verify Insurance Coverage
• Obtain Prior Authorizations from insurance companies.
• Collects copays and balances
• Close batches at the end of the day
• File and scan documents
• Answer phones and direct calls.
• Responds to emails (Outlook)

• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Answered patient questions and fielded complaints to resolve issues.
• Provided helpful assistance by anticipating and responding to needs of patients and family members.
• Provided Guests Services
• Screened visitors
• Managed reception services, including monitoring sign-ins, collecting information and coordinating patient movements.

• My position as a CSR is answering calls from the patients, insurance companies and Attorney offices with questions about a bill or Account and to help resolve any issues to the best of my ability
• I take payments over the phone and post them to the patients account
• I keep a daily batch of all payments a took and add them up at the end of the day
• I return voice messages
• I reply to messages from the patients through the patient portal.

• My position as a PR I verified patient insurance eligibility for coverage
• Checked patients In and Out at the time of their appointment, collected balances and copays and posted them into the account at the time of the visit
• Updated patient demographics scanned in the proper paperwork and documents into the patient chart
• Kept a daily batch each day of payments.

• Was to call patients to schedule them for a consultation
• And mail packets to the patient about their appointment and paperwork
• I helped with appointment towards the end of my day with regular appointments for patients with problems
• Scanned records into the charts and send confirmation to referring doctor offices.

• Help assist the physicians in minor procedures, documented patients past medical history, medication and other important information into their charts
• I also worked the front desk, I checked patients in and out from their appointment
• Updated demographics and insurance, verified insurances
• Collected payments and was in charge of the disability/fmla forms.

• I assist physicians in minor procedures, took vitals, documented medical history and medication
• I also worked at the front desk
• I checked patients in and out from their appointments, I collected balances and copayments, verified insurance, scheduled appointments and procedures.