Katrina S. Peak
Albany,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Supervisor of Administration
Department of Veteran Affairs
07.2020 - 07.2022
- Skilled in compiling readily available data from prescribed sources
- Developed and implemented policies and procedures to improve operational efficiencies within the administrative team.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Streamlined administrative processes by implementing efficient organizational systems, resulting in reduced operational costs and enhanced productivity.
- Managed a team of administrative professionals to ensure timely completion of projects and tasks, leading to increased department efficiency.
Lead Vascular Access Specialist
Davita Lifeline, Albany
12.2015 - 06.2020
- Act as a liaison between patients, nurses, doctors, and different departments within the hospital or care facility
- Assures accurate appointment management and the coordination of all administrative information between the professional staff and the patient
- Ability to communicate tactfully and effectively, both orally and in writing, to meet program objectives.
- Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
- Improved patient outcomes by implementing best practices in vascular access device insertion and maintenance.
Patient Access Specialist Team Lead
Phoebe Putney Memorial Hospital
12.2014 - 12.2015
- Responsible for providing accurate and complete data input for precertification requests and for providing excellent customer service
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
Medical Center Representative III
Phoebe Putney Memorial Hospital
04.2013 - 12.2015
- Improved patient satisfaction by providing efficient scheduling and timely appointment confirmations.
- Streamlined patient registration processes for a smoother check-in experience and reduced wait times.
Medical Support Coordinator
United States Air Force Reserves
07.2012 - 04.2014
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
Airfield Operations Specialist
United States Air Force
04.2002 - 04.2006
- Procures, maintains, and produces information on safe operations of aircraft through the national and international airspace system
- Inspects airfields, plans and coordinates airfield construction, ensures a safe operating environment for personnel and aircraft operation
- Performs mobile airfield management functions and activities for worldwide deployment of USAF aircraft
- Coordinates with agencies such as air traffic control, civil engineers, and command post to ensure support of airfield management activities
Education
A.S - Health Care Administration, Medical Coding
Columbia Southern University
2017
Diploma -
Randolph-Clay High School
Cuthbert, GA05.1999
Skills
- Staff Training and Development
- Document Management
- Human Resources
- Meeting Facilitation
- Policy Development
- Time Management
- Process Improvement
- Decision Making
- Conflict Resolution
- Change Management
- Team Leadership
- Interpersonal Skills
- Risk Management
Timeline
Supervisor of Administration
Department of Veteran Affairs
07.2020 - 07.2022
Lead Vascular Access Specialist
Davita Lifeline, Albany
12.2015 - 06.2020
Patient Access Specialist Team Lead
Phoebe Putney Memorial Hospital
12.2014 - 12.2015
Medical Center Representative III
Phoebe Putney Memorial Hospital
04.2013 - 12.2015
Medical Support Coordinator
United States Air Force Reserves
07.2012 - 04.2014
Airfield Operations Specialist
United States Air Force
04.2002 - 04.2006
A.S - Health Care Administration, Medical Coding
Columbia Southern University
Diploma -
Randolph-Clay High School
Similar Profiles
MARIANNE GONTAMARIANNE GONTA
Vocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits AdministrationVocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits Administration
Rebecca McKeeRebecca McKee
Legal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits AdministrationLegal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits Administration
ROBERT SHAWROBERT SHAW
Resident Care Specialist at California Department of Veteran AffairsResident Care Specialist at California Department of Veteran Affairs
Danyelle BliffinDanyelle Bliffin
OPS Receptionist at Florida Department of Veteran AffairsOPS Receptionist at Florida Department of Veteran Affairs
Erika ReedErika Reed
Package Handler at Fed Ex GroundPackage Handler at Fed Ex Ground