Zakiiyah Cook
Augusta,GA
Summary
United States Army Veteran leveraging over 10 years of proven experience in administration, human resources and business management. Adept at working independently and leading teams in a dynamic, fast - paced environment. Proven ability to provide customer service in high-volume populations. Experienced in effectively working with individuals of different backgrounds, and tactfully communicating with challenging customers. Possess extensive knowledge of Customer Service, Administrative Support, Financial Planning, and Relationship Building. Career supported by civilian and military experience, education, and training with 10+ years of experience in a fast paced, customer oriented environment.
Overview
14
14
years of professional experience
Work History
US ARMY Administration Specialist
56M
Fort Hood, TX
03.2025 - Current
- Streamlined administrative processes to enhance operational efficiency across departments.
- Coordinated scheduling and resource allocation for multiple teams to optimize productivity.
- Developed and maintained comprehensive filing systems to ensure document accuracy and accessibility.
- Implemented training programs for new staff, fostering knowledge transfer and skill development.
Senior Technical Representative
T-Mobile
04.2014 - 03.2025
- Consulted with customers on billing inquiries, billing disputes, account changes, and troubleshooting concerns.
- Maintain up-to-date knowledge of company's policies regarding payments, promotions, account changes and upgrades.
- Developed highly empathetic customer relationships and earned reputation for delivering exceptional customer service.
- Assist customers with set up of new equipment.
- Submit and follow up with troubleshooting engineering tickets.
- Exceptional at working in a performance-based, high volume, and structured environment while maintaining high ethical standards
Provider Specialist Coder
Teleperformance
01.2012 - 05.2014
- Keep records of customer interactions or transactions, complaints, or comments, as well as actions taken.
- Contact customers to notify them of claim investigation results or any planned adjustments.
- Prepare insurance claim forms or related documents and review them for completeness.
- Assist providers with correcting insurance claims in order to be approved.
- Calculate amount of claim amount and end result payout.
Skills
- Administrative process optimization
- Resource allocation management
- Document filing systems
- Staff training development
- Billing dispute resolution
- Technical troubleshooting
- Claim processing accuracy
Timeline
US ARMY Administration Specialist
56M
03.2025 - Current
Senior Technical Representative
T-Mobile
04.2014 - 03.2025
Provider Specialist Coder
Teleperformance
01.2012 - 05.2014