KATRINIA LESTER
Sparks,Nevada
Summary
Ready to bring two years of experience in the Customer Service industry to a dynamic new position. Proficient in managing a range of customer service types including inbound and call center. Known for friendliness and a willingness to learn, with a strong background in sales leadership. Committed to maintaining professional relationships to increase profitability and drive business results. Actively seeking opportunities to apply these skills to new challenges and goals.
Overview
4
4
years of professional experience
Work History
Elderly Caregiver
All Valley Home Health Care
08.2024 - Current
- Provided compassionate care and assistance with daily living activities for elderly clients.
- Monitored health conditions, reporting changes to medical professionals promptly.
- Developed and implemented personalized care plans tailored to individual client needs.
- Assisted clients with mobility, ensuring safety during transportation and transfers.
- Maintained a clean and safe environment by performing light housekeeping duties.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
Merchandiser
Frito lay
01.2022 - 09.2023
- Responsible for stocking and organizing products to ensure optimal visibility and sales. Worked closely with store management to maintain inventory levels and product placement. Conducted regular audits to ensure pricing accuracy and promotional compliance. Provided excellent customer service, answering questions and assisting with product selection. Utilized strong communication skills to effectively collaborate with team members and management.
Education
Bachelors Degree - Sociology, Business administration, Criminal Justice
Southern New Hampshire
Manchester, NH01-2019
Master of Science - Master’s Criminal Justice
Southern New Hampshire University
Hooksett, NH09-2018
MBA - Master’s Criminal Justice FEMA Emergency Managemen
Southern New Hampshire University
Hooksett, NH10-2017
Associate Criminal Investigation
Everest College
08-2015
Lorain Southview
Lorain, OH05-1998
Skills
- Customer Service
- Customer Satisfaction
- Call Center Experience
- Friendliness
- Sales Leadership
- Inbound
- Willingness To Learn
Timeline
Elderly Caregiver
All Valley Home Health Care
08.2024 - Current
Merchandiser
Frito lay
01.2022 - 09.2023
Bachelors Degree - Sociology, Business administration, Criminal Justice
Southern New Hampshire
Master of Science - Master’s Criminal Justice
Southern New Hampshire University
MBA - Master’s Criminal Justice FEMA Emergency Managemen
Southern New Hampshire University
Associate Criminal Investigation
Everest College
Lorain Southview