Katrinka Otkins
Summary
Dynamic Front Office Manager with a proven track record at GI Specialists of Georgia, excelling in workflow optimization and customer relations. Expert in training teams to enhance service quality, while effectively managing scheduling and resource allocation. Committed to achieving high customer satisfaction through strategic operational improvements.
Hospitality professional prepared to excel in managing front office functions. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Office Manager
GI Specialists of Georgia
06.2016 - Current
- Managed front office operations, ensuring smooth daily workflow and high customer satisfaction.
- Developed and implemented standard operating procedures to enhance operational efficiency.
- Trained and mentored staff on best practices for customer service and administrative tasks.
- Oversaw scheduling and resource allocation to optimize team performance and productivity.
Front Office Manager
Women's Health Associates OB/GYN
09.2009 - 05.2016
- Assisted front office operations by managing guest check-in and check-out processes.
- Coordinated communication between departments to ensure seamless guest experiences.
- Supported staff scheduling and resource allocation for optimal front office efficiency.
- Maintained accurate records of guest interactions and transactions for reporting purposes.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic plans to achieve organizational goals and improve performance.
Education
High School Diploma -
Fair Hope High School
Fairhope, AL05-1973
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Team management
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of adding transportation and dispatcher service to varies appointment..
Certification
- Certified Manager, GI Specialists of Georgia - 12months
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Timeline
Front Office Manager
GI Specialists of Georgia
06.2016 - Current
Front Office Manager
Women's Health Associates OB/GYN
09.2009 - 05.2016
High School Diploma -
Fair Hope High School
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