Katrtina Christiansen
Salt Lake City,UT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Restaurant Shift Manager
Cafe Madrid.
Holladay, UT
03.2022 - Current
- Assigned tasks to staff members and monitored their performance.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Developed schedules for staff members based on customer demand.
- Trained new employees on proper customer service techniques and food handling protocols.
- Resolved customer complaints in a timely manner.
- Maintained inventory of supplies and equipment, ordering as necessary.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Verified that all tables were properly set with appropriate condiments and other items prior to seating customers.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Handled closing procedures including counting money in drawers at end of shift.
- Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Server Shift Leader
MILLCREEK CAFE
Salt Lake City, UT
11.2010 - 08.2014
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Developed strategies for improving customer service standards within the restaurant.
- Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.
- Supervised cashiering activities at the register in order to prevent any discrepancies with payment processing.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
Customer Service Representative
FLOWER PATCH.
Murray, UT
04.2009 - 10.2010
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Some College (No Degree) - Prenursing Studies
SLCC
Salt Lake City, UTSkills
- Task Delegation
- Excellent Communication
- Team Leadership
- Relationship Building
Timeline
Restaurant Shift Manager
Cafe Madrid.
03.2022 - Current
Server Shift Leader
MILLCREEK CAFE
11.2010 - 08.2014
Customer Service Representative
FLOWER PATCH.
04.2009 - 10.2010
Some College (No Degree) - Prenursing Studies
SLCC