Katryn Hanson
Gilbert,AZ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Hostess
The Nook
12.2024 - Current
- Directed guests to tables and controlled server rotation and waitlist
- Answered phone for guest inquiries and organized to-go orders
- Assisted new employees with training with company guidelines and constructive coaching.
Operations Intern
Hey, Hannah Podcast
06.2024 - Current
- Created graphic promotions for Hey, Hannah on Pinterest
- Director of Hey, Hannah Pinterest content creation and podcast guest scheduling assistant.
Community Assistant
Regus at Scottsdale Fashion Square
01.2023 - 09.2023
- Assisted the Center Manager with administrative duties such as filing client paperwork, updating internal documents and systems, submitting IT tickets on behalf of team members and clients, answering and placing phone calls on behalf of the company, as well as checking guests and clients into the center
- Communicated with clients and their desired office amenities including staging private offices for tours
- Maintained the cleanliness of the business lounge, reception area, and meeting rooms
- Delivered daily correspondence to clients in a discretionary and timely manner.
Member Services Representative
National Academy of Sports Medicine
02.2022 - 09.2022
- Assisted enrolled members with various certifications such as certifying as a Certified Personal Trainer, certifying as a Certified Nutrition Coach, and becoming a Certified Wellness Coach
- Advised members of necessary program implementations and operated databases that collected member information, payments, and internal services
- Crafted and curtailed emails sent for individual member needs on behalf of the company
- Updated member enrollments and exam records within internal applications.
Hostess, Assistant
Brio Tuscan Grille
08.2020 - 11.2021
- Greeted and directed guests to the dining room and patio
- Including answering and transferring phone calls to appropriate departments
- Assisted in running errands and representation on behalf of the restaurant and company
- Accompanied new employees in training in workplace etiquette and company guidelines.
Education
Studying Bachelors of Communications with a minor in Justice Studies -
Arizona State University
05.2025
Studying Communications bachelor's -
Chandler-Gilbert Community College
07.2023
Several AP courses -
Horizon Honors High School
Phoenix, AZ05.2019
Skills
- Communication
- Organization
- Teamwork
- Leadership
- Detail Oriented
- Patience and Empathy
- Interactive communication skills
- Phone Etiquette
- Volunteer Coordination
- Volunteer tasking
Applicationskills
- Proficient with Microsoft Word
- Microsoft PowerPoint
Churchattendance
Rockpoint Church, 24759 S Power Rd, Queen Creek, AZ, 85142
Community Service
- Feed My Starving Children, 1345 S. Alma School Rd., 85210
- Voice of Hope, 24759 S Power Rd, Queen Creek, AZ, 85142
References
- Erin Bell, erinbell@yahoo.com, (206) 790-2469
- Linda Foss, Lfoss2002@yahoo.com, (602)-796-8486
- Esthela Ranger, estranger@me.com, (602)-373-0859
Timeline
Hostess
The Nook
12.2024 - Current
Operations Intern
Hey, Hannah Podcast
06.2024 - Current
Community Assistant
Regus at Scottsdale Fashion Square
01.2023 - 09.2023
Member Services Representative
National Academy of Sports Medicine
02.2022 - 09.2022
Hostess, Assistant
Brio Tuscan Grille
08.2020 - 11.2021
Studying Bachelors of Communications with a minor in Justice Studies -
Arizona State University
Studying Communications bachelor's -
Chandler-Gilbert Community College
Several AP courses -
Horizon Honors High School
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