Katryn Little
Memphis,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Strategic Data Systems
Memphis, TN
12.2023 - Current
- Processed claims for naval travel, ensuring all documents were accurately researched and organized in member packets.
- Maintained comprehensive knowledge of company products and services to assist customers effectively.
- Updated databases with new and modified customer data to ensure accuracy and enhance customer service.
Security Officer
Phelps Security
Memphis, TN
07.2022 - 09.2023
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored premises to ensure safety and security of personnel and property.
- Enforced company policies and procedures to maintain a secure environment.
- Maintained accurate logs of all security-related activities.
Patient Service Representative
Gaston One
Memphis
09.2021 - 07.2022
- Assisted patients with appointment scheduling and insurance verification.
- Managed incoming calls and addressed patient inquiries promptly.
- Coordinated patient check-in and check-out processes efficiently.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
Education
Hillcrest High School
Memphis, TNSome College (No Degree) - Music
Wilberforce University
Wilberforce, OHSkills
- Customer relationship management
- Case processing
- Database management
- Issue resolution
- Call handling techniques
- Effective communication
Timeline
Customer Service Representative
Strategic Data Systems
12.2023 - Current
Security Officer
Phelps Security
07.2022 - 09.2023
Patient Service Representative
Gaston One
09.2021 - 07.2022
Hillcrest High School
Some College (No Degree) - Music
Wilberforce University