Kattery Hernández Cruz Acosta
North Miami,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Crazy About You. Proven track record in enhancing guest engagement and satisfaction through effective team collaboration and quality control. Adept at cash handling and maintaining cleanliness standards, ensuring a welcoming dining experience.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Server
Crazy About You
11.2022 - 07.2024
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Managed multiple tables efficiently, providing personalized attention to guests.
- Trained new servers on menu items and service standards for improved performance.
- Resolved customer complaints swiftly, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Assisted in inventory management, tracking stock levels for optimal service efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Owner
La Unika Market
10.2019 - 09.2022
- Developed operational procedures to enhance efficiency and service quality.
- Managed inventory systems to ensure optimal stock levels and product availability.
- Implemented customer feedback mechanisms to improve service delivery and satisfaction.
- Trained staff on best practices for customer engagement and operational standards.
- Conducted market research to identify trends and inform business strategy decisions.
- Established vendor relationships to negotiate favorable terms and improve supply chain operations.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
Education
Bachelor of Arts - Science Education
MDC
Miami, FLHéroes De Varsovia
Habana, Cuba 04.2009
Associate Degree In Nursing - Nursing
Miami Regional University
700 S. Royal Poinciana Blvd. Suite 100 Miami Sprin 09.2023 - Current
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Service prioritization
- Team collaboration
- Quality control
- Task prioritization
- Ordering procedures
- Foreign language proficiency
- Bill computation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Associate Degree In Nursing - Nursing
Miami Regional University
09.2023 - Current
Server
Crazy About You
11.2022 - 07.2024
Owner
La Unika Market
10.2019 - 09.2022
Bachelor of Arts - Science Education
MDC
Héroes De Varsovia
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