Summary
Overview
Work History
Education
Skills
interior design, and fashion
Languages
Timeline
Generic

Kattia Casas

McAllen,TX

Summary

Accomplished Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary training and management skills.. Experience in diverse retail environments. A Strong leader and problem-solving, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure any customer service position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Steven Madden
05.2017 - 11.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.

Assistant Store Manager

Francescas
08.2012 - 01.2018
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Education

No Degree - Education

South Texas College
Mcallen, TX
05.2011

Skills

  • Business Development
  • Store Opening and Closing
  • Loss Prevention
  • Mentoring and Coaching
  • Flexible Schedule
  • Customer experience
  • POS Systems
  • Staff Scheduling
  • Incident Reports
  • Customer Service Management

interior design, and fashion

I am very passionate about the fashion world, and always keep up with the newest trends and love to involve all my friends and family with any fashion tips they ask me for or do any personal shopping. I also have a love for interior design. I have been hired in the past to design homes, and remodels. I have also staged homes before.

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Steven Madden
05.2017 - 11.2023

Assistant Store Manager

Francescas
08.2012 - 01.2018

No Degree - Education

South Texas College

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Kattia Casas