Kattie Dark
Goodwater
Summary
Highly motivated goal goal-driven manager with many years of supervisory experience. Team player who adapts to regulatory changes and updates without problem. Consistently evaluate work processes and contracted purchases for reduced waste and maximum profitability within the organization. Foster positive relationships between administration and employees. Ensure both employee and client satisfaction at all times. Member of community organizations and employer-based committees. Dedicated self-starter who recognizes organizational success is the goal.
Overview
9
9
years of professional experience
Work History
Operations Manager
UAB Medicine Russell Medical Cancer Center
Alexander City, AL
07.2020 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Financial Manager
UAB Medicine Russell Medical Cancer Center
Alexander City, AL
- Increased financial efficiency by streamlining budget processes and implementing cost-saving measures.
- Developed and maintained financial models for forecasting, enabling more accurate predictions of future revenue and expenses.
- Enhanced financial reporting accuracy through regular audits and reconciliations, leading to improved decision-making capabilities.
- Managed a team of financial analysts, resulting in increased productivity and better performance metrics.
- Collaborated with department heads to establish annual budgets, promoting fiscal responsibility across the organization.
- Reduced outstanding accounts receivable balances by consistently following up on overdue payments and negotiating payment plans with clients.
- Provided strategic financial guidance during mergers and acquisitions, contributing to successful integration efforts and long-term value creation.
- Developed annual budgets in collaboration with financial director.
- Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
- Generated revenue and reduced costs by recommending innovative alternatives.
- Contributed to effective hiring process by interviewing applicants and making recommendations for best candidate to leadership.
Front Office Supervisor
UAB Medicine Russell Medical Cancer Center
Alexander City, AL
01.2015 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Evaluated existing operational procedures for potential improvements leading to increased efficiency within the front office department.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Standardized office structures and processes to promote collaboration and increased performance.
Education
Bachelor of Science - Criminal Justice
Jacksonville State University
Jacksonville, AL04.2005
Associate of Science - Criminal Justice
Central Alabama Community College
Alexander City, AL05.2003
Skills
- Financial Planning
- Program Leadership
- Staff Development
- Account Management
- Business Performance Improvement
- Customer Relationship Development
- Raising Capital
- Workflow Management
- Polished Communication Skills
- Information Security
Timeline
Operations Manager
UAB Medicine Russell Medical Cancer Center
07.2020 - Current
Front Office Supervisor
UAB Medicine Russell Medical Cancer Center
01.2015 - Current
Bachelor of Science - Criminal Justice
Jacksonville State University
Associate of Science - Criminal Justice
Central Alabama Community College
Financial Manager
UAB Medicine Russell Medical Cancer Center