Kattie McIntyre
Ellabell,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Monitor Tech/Report Specialist/Certified Nursing Assistant
East Georgia Reginal Medical Center
05.2022 - Current
- Cardiac monitor observation and reporting of cardiac rhythm changes to the nursing staff
- Demonstrate knowledge appropriate to the age of the patients served
- Performs other clerical activities as needed by the department, such as inputting patient information, medication requirements, doctor orders
- Recording patient information for charge nurses, and inputing into patient charts
- Obtaining patient information, following all Joint Commission regulations
- Observing and caring for over 100+ alarms with over 20+ patients within a 12 hour shift
- Being the first in line to call a rapid response to save the life of our patient
- Responsible as a lead monitor tech to train new employees for rules and regulations
Store Manager/Merchandise Manager/Customer Engagement Manager
Five Below
10.2020 - 11.2022
- Responsible for Operational Execution and Total Store Follow Up
- Drives the customer experience and sales goals
- Continually recruits, hires, trains, and retains associates and managers; identifies internal associate talent and provides opportunities for career path development
- Responsible for managing and executing overall store standards to be consistent with Brand Standards
- Drives overall profitability for the store by focusing on total store sales and expense control
- Responsible for ensuring the proper execution of all cash handling policies, including opening and closing procedures; daily paperwork; and bank deposits
- Ensure compliance with all of the Five Below Standard Operating Procedures (SOP)
- Enter associate and management schedule into Kronos and approve
- The General Manager ensures weekly, monthly, and annual payroll budgets are managed to plan
- Ensures Market plans and other merchandise directives are executed
- Ensures the execution of company data integrity process and physical inventory
- Oversees successful receiving and stocking procedures are correctly followed and maintained
- Ensuring exceptional customer service is executed by all associates through training for high levels of customer engagement and role modeling ideal behaviors
Store Manager/Assistant Store Manager
PetSmart
09.2011 - 08.2018
- Managing store Profit & Loss every period to obtain within budget
- Identify and hire qualified candidates that reflect PetSmart's values and mission
- Conducting interviews over the phone & in person
- Processing new associates' files and training
- New store trainer, participate in recruitment and training all new associates for new locations
- Supervisor of 4 managers and up to 40+ associates
- The reward for being Circle Of Excellence within the company, turnover rate, and sales
- Work closely with the District Leader weekly
- Lead scheduling and payroll every week
Assistant Store Manager/Senior Associate
Goldman's Of Florida
09.2009 - 11.2014
- Maintaining foreign currency throughout the world
- Hiring event planner with another manager at mall locations to promote our business
- Verify legal information for the sheriff's office to ensure no fraud has been committed
- Implemented training courses for recruits- speeding profitability
- QuickBooks (transaction payout/incoming)
- Scheduling, setting up appointments for clients and recruits
Lead Waitress/Trainer
Southern Pig & Cattle
08.2012 - 12.2013
- Training new co-workers with new software and updates
- Point Of Sale system (POS)
- Excellent customer service
- Taking orders quickly and efficiently
- Managing money
- Proven to upsell items of the week, 15% more than current staff
- Set goals with the restaurant manager for sales
Waitress/Trainer
Smoky’s BBQ & Grill
01.2009 - 10.2012
- Working with all staff to ensure their Serve Safe Certification is up to date
- Providing exceptional customer service to all customers
- Combining knowledge and experience with the team to do quarterly quizzes
- Food prep, working front of the house, not limited to all locations
Education
Bachelor's - Business Management & Human Resources
Strayer University
Savannah, GA12.2022
Certified Nursing Assistant - Nursing Assistance
Paramount Training College
Ft. Pierce, FL2011
High School Diploma -
Centennial High School
Port Saint Lucie, FL06.2009
Skills
- Microsoft Office & Word, Kronos (scheduling system) & HireSmart (hiring system)
- SAP, Excel, HR Connect (Human resource affiliated tasks)
- Exceptional versatility/adaptability & multi-tasking skills in a pressured environment
- Dedicated, fast learner & experienced problem resolution abilities
- Excellent ability to convey information and ideas in a clear and concise manner
- Strong teamwork values and ability to motivate peers
- Certified Forklift driver & trainer
- Case Management
- Charting Expertise
- Medical Records Management
- Field Auditing
- Document Uploading
Timeline
Monitor Tech/Report Specialist/Certified Nursing Assistant
East Georgia Reginal Medical Center
05.2022 - Current
Store Manager/Merchandise Manager/Customer Engagement Manager
Five Below
10.2020 - 11.2022
Lead Waitress/Trainer
Southern Pig & Cattle
08.2012 - 12.2013
Store Manager/Assistant Store Manager
PetSmart
09.2011 - 08.2018
Assistant Store Manager/Senior Associate
Goldman's Of Florida
09.2009 - 11.2014
Waitress/Trainer
Smoky’s BBQ & Grill
01.2009 - 10.2012
Bachelor's - Business Management & Human Resources
Strayer University
Certified Nursing Assistant - Nursing Assistance
Paramount Training College
High School Diploma -
Centennial High School
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