Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kattie Phan

Anaheim,CA

Summary

Dedicated worker with hands-on experience in customer service, payment processing, and sales. Proficient in assisting visitors by responding to requests, and finding appropriate solutions to issues. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

5
5
years of professional experience

Work History

Receptionist

Fantasy Beauty and Spa
Hermosa Beach, CA
02.2020 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Provided support to colleagues to maintain a collaborative work environment.
  • Managed schedules for multiple staff members.
  • Scheduled and confirmed appointments for clients, customers, and other visitors.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Maintained a filing system for essential documents, improving office organization.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere

Education

High School Diploma -

Western High School
Anaheim, CA
05-2018

Skills

  • Teamwork
  • Transaction handling
  • Organization
  • Customer service excellence
  • Issue resolution
  • Attention to detail
  • Verbal and written communication

Languages

Vietnamese
Professional

Timeline

Receptionist

Fantasy Beauty and Spa
02.2020 - Current

High School Diploma -

Western High School

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