Kattie Rivas
Orlando,FL
Summary
Customer-focused Food and Beverage Attendant with background in fast-paced hospitality environments. Known for maintaining high standards of cleanliness, handling food safely, and providing exceptional service to customers. Strengths include multitasking, working under pressure, and communicating effectively with both team members and guests. Previous roles have resulted in improved customer satisfaction rates due to attentive service and efficient problem-solving skills.
Overview
8
8
years of professional experience
Work History
Licensed Esthetician
Sephora
Orlando, FLORIDA
11.2021 - Current
- Responded to customer inquiries by phone, email, and in person.
- Enhanced natural beauty, focusing on highlighting individual features.
- Bagged or packaged purchases and wrapped gifts.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Greeted customers to determine wants or needs.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Educated clients about proper skincare techniques such as exfoliation, moisturizing, sun protection.
Food and Beverage Attendant
Hollywood Studios
Orlando, Florida
11.2018 - 12.2020
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted other staff members in setting up banquet events according to customer requests.
- Processed payments and handled cash, credit, and debit transactions with accuracy.
Food and Beverage Attendant
Volcano Bay Waterpark
Orlando, FL
02.2017 - 10.2018
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted other staff members in setting up banquet events according to customer requests.
- Coordinated with the management team to organize and execute special events and bookings.
Education
Associate of Arts - American History
Valencia College
Orlando, FL06-2018
High School Diploma -
Cypress Creek High School
Orlando, FL05-2016
Some College (No Degree) - Full Specialist
Academy of Career Training
Orlando, FLSkills
- Sales processing
- Team collaboration
- Attention to detail
- Sanitation and sterilization
- Strong communication skills
- Sales and upselling
- Team player attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Professional
Reference
- isabel Reveron •sales Coordinator Manager- (321) 438-5834izzyrev@gmail.comFabiola Ortiz• Sales Coordinator. Co-worker• (787) 236-9618fabiolayeilee@hotmail.comAndres Meza • Civil Autocad Engineer- Friend • (407)421-1013Andy-mez@hotmail.com
Timeline
Licensed Esthetician
Sephora
11.2021 - Current
Food and Beverage Attendant
Hollywood Studios
11.2018 - 12.2020
Food and Beverage Attendant
Volcano Bay Waterpark
02.2017 - 10.2018
Associate of Arts - American History
Valencia College
High School Diploma -
Cypress Creek High School
Some College (No Degree) - Full Specialist
Academy of Career Training