Kattie Wicker
Baton Rouge,LA
Summary
Detail-oriented professional with 6+ years in account management, customer service, sales, and operations. Led teams to enhance customer satisfaction, resolve conflicts, and achieve performance goals in fast-paced environments. Strong communicator with effective problem-solving capabilities and a commitment to delivering results.
Overview
6
6
years of professional experience
Work History
Account Manager
RNR Tire Express
Baton Rouge, LA
04.2026 - Current
- Cultivated customer relationships by addressing account concerns effectively.
- Served as primary contact for addressing client concerns and needs.
- Manage customer accounts, payments, collections, and recovery plans.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Conduct follow-ups, payment negotiations, and account verification.
- Supported sales initiatives by identifying upselling opportunities.
- Provided product knowledge and support to customers during consultations.
- Formulated strategies that enhanced revenue generation from existing accounts.
- Provided training and guidance to new Account Managers.
- Maintained accurate records of all customer interactions in the CRM system.
Security Shift Lead
City of faith
Baton Rouge, LA
09.2024 - 08.2026
- Supervised security personnel during shifts to ensure safety protocols were followed.
- Coordinated emergency response efforts and maintained communication with local authorities.
- Monitored surveillance systems to detect and report suspicious activities.
- Conducted regular inspections of premises to identify security vulnerabilities.
- Facilitated training sessions on conflict resolution and customer service for staff members.
- Maintained communication with supervisors regarding shift changes or issues arising during shifts.
Overnight, Deli and Bakery Stocker
Walmart
Baton Rouge, LA
02.2021 - 12.2023
- Stocked bakery shelves with fresh products daily.
- Organized backroom inventory to ensure efficient restocking processes.
- Maintained cleanliness of sales floor and stock areas for safety compliance.
- Collaborated with team members to optimize stocking procedures and workflows.
- Trained new staff on stocking techniques and safety protocols effectively.
- Monitored inventory levels and reported discrepancies to management promptly.
- Sorted inventory by category and expiration date to ensure product accessibility and freshness.
- Placed freshly baked items on bakery shelves daily with fresh products daily.
- Assisted customers in locating desired items within the store.
- Followed safety protocols for food handling and storage practices.
Education
East Ascension High School
Baton Rouge, LASkills
- Account management
- Customer relationship management
- Sales forecasting
- CRM software
- Payment negotiation
- Contract negotiation
- Revenue growth strategies
- Client onboarding
- Issue resolution
- Client communication
- Workflow optimization
- Attention to detail
- Prioritizing workflows
- Teamwork
- Conflict management
- Performance evaluations
Additional Education & Training
- Medical Terminology — 2 years
- Sports Medicine — 2 years
- Mass Communications — 2 years
- MTC College — 1 year
- First Aid Certificati
Timeline
Account Manager
RNR Tire Express
04.2026 - Current
Security Shift Lead
City of faith
09.2024 - 08.2026
Overnight, Deli and Bakery Stocker
Walmart
02.2021 - 12.2023
East Ascension High School