Kattling Tirado
Dallas,United States
Summary
Self-motivated Guest Services Coordinator with two years of experience. Successful at leadership, personalized client care and teaching outstanding customer service through example. Offering a fantastic memory for individual's needs and eye for detail.
Overview
5
5
years of professional experience
Work History
Guest Services Coordinator
Go Rentals
07.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined administrative processes and document management systems while supporting daily operations, reducing processing time and enhancing workflow efficiency
- Managed complex scheduling, correspondence, and resource allocation while maintaining meticulous attention to detail and accuracy in all tasks
- Facilitated smooth office operations through proactive problem-solving, reliable support, and consistent delivery of high-quality administrative services.
- Fostered strong partnerships across departments to enhance service delivery standards while maintaining exceptional attention to detail.
Receptionist
EchoPark Automotive
01.2021 - 06.2022
- Streamlined check-in procedures and document processing, reducing wait times and enhancing customer satisfaction.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
Prepping and Packaging
Amazon
01.2020 - 01.2021
- Completed over 300-500 customer orders daily in a warehouse setting.
- Streamlined packaging processes and maintained quality standards while managing high-volume shipments, ensuring accurate order fulfillments and timely delivery.
- Worked flexible hours across night, weekend, and holiday shifts.
- Optimized packing station layout to enhance workflow efficiency, reducing processing time while maintaining product safety standards.
- Monitored inventory levels and packaging materials, identifying supply needs and maintaining optimal stock levels for uninterrupted operations.
Education
Bachelors Degree - Business Administration
University of North Texas At Dallas
Dallas, TX12.2024
Associate of Science - undefined
Richland Community College
Dallas, TX12.2019
Skills
- Typing
- Conflict Resolution
- MS Office Proficient
- Guest relations expertise
- Team Training
- Sales and upselling
- Making reservations
- Business correspondence
- Customer service standards
- Concierge services
Languages
Spanish
Native or Bilingual
Timeline
Guest Services Coordinator
Go Rentals
07.2022 - Current
Receptionist
EchoPark Automotive
01.2021 - 06.2022
Prepping and Packaging
Amazon
01.2020 - 01.2021
Associate of Science - undefined
Richland Community College
Bachelors Degree - Business Administration
University of North Texas At Dallas
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