JAYLYN CASTILLO
San Antonio,Texas
Summary
Recent graduate with a bachelor's degree in Criminal Justice and Psychology, equipped with a solid foundation in legal principles, criminology, behavioral science, and law enforcement procedures. Committed to making a positive impact through collaboration, integrity, and continuous professional development. Eager to leverage academic knowledge and analytical skills to support crime prevention efforts and enhance law enforcement initiatives. Driven by a strong desire to contribute meaningfully to community safety and justice.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services Coordinator
Alamo City Golf Trail
01.2024 - Current
- Serve as the primary point of contact for guest inquiries, providing detailed information on course policies, memberships, and services.
- Manage reservations, coordinate scheduling, and communicate with golf course staff to optimize efficiency.
- Process transactions, maintain accurate financial records, and manage inventory for retail and operational needs.
- Assist in event coordination, membership administration, and other operational tasks to enhance overall guest satisfaction.
Deputy Court Clerk Specialist
Bexar County Clerk's Office
01.2024 - 05.2024
- Responsible for providing all County Courts-at-Law for criminal misdemeanors, Auxiliary Jail Court, and all specialty courts with case files and documents.
- Responds to inquiries from attorneys, litigants, and public regarding court procedures.
- Prepares, files, and arranges case files that have been assigned to a specific court and judge and assists in other courts with minimal guidance.
Sub Site Coordinator
YMCA
10.2022 - 07.2023
- Assisted in the coordination and management of daily operations at multiple YMCA sites, ensuring a safe and engaging environment.
- Provided leadership and guidance to staff, fostering a positive and inclusive atmosphere for program participants.
- Demonstrated strong problem-solving skills when dealing with challenging situations.
- Collaborated with educators to identify and address the needs of individual students, contributing to a personalized and supportive environment.
College Intern
Criminal Investigations Division | Office of the Attorney General
08.2022 - 12.2022
- Observed and actively participated in day-to-day operations alongside crime analyst.
- Gained hands-on experience in analyzing crime data, identifying patterns, and formulating insights.
- Assisted in researching and compiling relevant information for ongoing investigations.
- Compiled and entered data into various databases to ensure accuracy and completeness for Child Exploitation Unit.
Education
Bachelor of Arts - Criminal Justice, Psychology
St. Edward's University
Austin, TX12.2023
Skills
- Data Analysis
- Technology Proficiency
- Adaptability
- Communication
- Time Management
- Attention to detail
- Team collaboration
- Customer service
Certification
- Texas Department of Public Safety- Criminal Justice Practitioner Test
- CITI Program- Social Research
- Texas Victim Assistance Training (TVAT)
- St. Edward's University Blue & Gold Scholar
- Adult and Pediatric CPR/AED Certified
Timeline
Guest Services Coordinator
Alamo City Golf Trail
01.2024 - Current
Deputy Court Clerk Specialist
Bexar County Clerk's Office
01.2024 - 05.2024
Sub Site Coordinator
YMCA
10.2022 - 07.2023
College Intern
Criminal Investigations Division | Office of the Attorney General
08.2022 - 12.2022
Bachelor of Arts - Criminal Justice, Psychology
St. Edward's University