Lauren Bird
Milton
Summary
Results-driven Guest Services Coordinator with proven expertise in team leadership and operational efficiency. Known for effective decision-making and adherence to safety protocols, ensuring both guest satisfaction and resident well-being.
Compassionate professional with a strong background in guest services and patient care. Experienced in managing inquiries and fostering team collaboration to ensure optimal resident experiences. Ready to leverage excellent communication skills to enhance resident satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Guest Services Coordinator
Ruby Tuesday Restaurant
Bloomsburg, PA
06.2009 - Current
- Managed guest inquiries and complaints, ensuring timely resolutions for enhanced satisfaction.
- Trained new staff on guest service protocols and restaurant policies to maintain high standards.
- Led team meetings focused on performance enhancement and operational efficiency improvements.
- Provided prompt responses to guest inquiries, demonstrating excellent communication skills and professionalism.
- Maintained strict adherence to safety protocols in emergency situations, prioritizing the wellbeing of both guests and staff members alike.
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory levels, implementing effective stock control procedures to minimize loss.
CNA
Nottingham Village
Northumberland, PA
10.2025 - 01.2026
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident rooms and common areas.
- Supported meal preparation and assisted residents during mealtimes.
- Documented patient care activities accurately in electronic health records.
- Engaged residents in social activities to enhance well-being and interaction.
- Responded to resident calls promptly, addressing needs efficiently and compassionately.
Education
Nursing
Central Susquehanna LPN Center
Milton, PA12-2027
Skills
- Strong multitasking
- Customer service standards
- Team motivation
- Cash handling
- Decision-making
- Leadership
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Basic life support
- End-of-life care
- Clinical documentation
- Flexibility and adaptability
Certification
- CNA - Certified Nurse Assistant
- Basic Life Support
Timeline
CNA
Nottingham Village
10.2025 - 01.2026
Guest Services Coordinator
Ruby Tuesday Restaurant
06.2009 - Current
Nursing
Central Susquehanna LPN Center