Kathryn A.M. McDermott McDermott
Scappoose,OR
Summary
Strong customer service and sales skills with a high intuition for helping others focus and achieve their goals. I value communication, efficiency and ethical conduct when working with others. My overall goal is to take my education and experience and build a business to cater to others' needs, enjoyment and make people comfortable, happy and at peace.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner/Operator
K.I.N. by K (aka) Knotty is Nice by Kathryn
Scappoose, OR
10.2016 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Delivered customer orders to homes and places of business within established time frames.
American Income Life
AIL Insurance
Scappoose , OR
05.2019 - 08.2022
- Developed business plan and budget to maximize profitability.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Self -Employed
Core Performance
Scappoose, OR
01.2016 - 05.2019
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Created nutritional plans that support overall health goals of clients.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Assisted clients in setting realistic short-term and long-term goals.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Provided instruction in strhing techniques to improve flexibility and reduce risk of injury.
- Explained principles of nutrition including basic dietary guidelines to help optimize results.
Personal Trainer/Personal Trianer/Sales Manager
L.A. Fitness
Portland, OR
05.2004 - 08.2011
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Performed sales consultations and educated clients on products and services.
- Tracked monthly sales to generate reports for business development planning.
- Maintained professional network of potential clients and business opportunities.
Education
S.E.R.E. / Physical Fitness
United States Air Force
Pensacola, FL05.2005
Personal Fitness
NFPT
Portland, OR05.2002
Bachelor of Science - Gastronomy
Le Cordon Bleu College of Culinary Art - Portland
Portland, OR03.2002
Bachelor of Arts - Interior Design
The Art Institute of Portland
Portland, OR06.2001
Business
Mt Hood Community College
Gresham, OR05.2000
Skills
- Budget Development
- Personnel Management
- Operations Management
- Hiring
- Relationship Management
- Negotiation
- Operational Reporting
Certification
- was a licensed Personal Trainer
- inactive Real Estate License
Accomplishments
- Lyon's Oratorical National Runner- Up
- Military Achievement Marksman
Affiliations
- Instagram photos of self owned small business - #katt_mcd77
Timeline
American Income Life
AIL Insurance
05.2019 - 08.2022
Owner/Operator
K.I.N. by K (aka) Knotty is Nice by Kathryn
10.2016 - Current
Self -Employed
Core Performance
01.2016 - 05.2019
Personal Trainer/Personal Trianer/Sales Manager
L.A. Fitness
05.2004 - 08.2011
S.E.R.E. / Physical Fitness
United States Air Force
Personal Fitness
NFPT
Bachelor of Science - Gastronomy
Le Cordon Bleu College of Culinary Art - Portland
Bachelor of Arts - Interior Design
The Art Institute of Portland
Business
Mt Hood Community College
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