Katty Barahona
Hawthorne,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Operations Associate
The Private Suite
Los Angeles, CA
01.2025 - Current
- Assisted colleagues during peak periods by providing additional support when needed.
- Delivered exceptional customer service to enhance guest experiences in luxury environments.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Contributed to the company''s positive reputation by consistently maintaining a high level of professionalism, discretion, and attention to detail in all aspects of chauffeuring services.
Airport Customer Service Agent
Matrix Aviation
El Segundo, CA
12.2022 - 01.2025
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Trainer
Chick-fil-A
El Segundo, CA
01.2020 - 12.2022
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
Barista
Urth Caffé
Hawthorne, CA
08.2019 - 03.2020
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Shift Manager
McDonald's
Redondo Beach, CA
04.2017 - 07.2019
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Education
High School Diploma -
Lawndale High School
Lawndale, CA06.2014
Skills
Passenger Assistance
Detail Oriented
Phone and Email Etiquette
Creative Thinking
Microsoft Office
Sabre Software
Safety Protocols and Procedures
Flexible Schedule
Timeline
Operations Associate
The Private Suite
01.2025 - Current
Airport Customer Service Agent
Matrix Aviation
12.2022 - 01.2025
Trainer
Chick-fil-A
01.2020 - 12.2022
Barista
Urth Caffé
08.2019 - 03.2020
Shift Manager
McDonald's
04.2017 - 07.2019
High School Diploma -
Lawndale High School