Katty Murillo
Kissimmee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
BDM Transport
Detroit, MI
05.2017 - 05.2024
- Provided customer service assistance to customers via phone and email.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Created schedules and dispatched drivers to various sites.
- Spoke with customers to unsure that expectations regarding deliveries had met or exceeded.
- Maintained accurate records of customer interactions and transactions.
- Performed data entry tasks related to customer accounts and order processing.
VIP Lounge Server
MGM Grand Detroit Casino/Food and Beverage
Detroit, MI
04.2007 - 05.2017
- Ensured customers satisfaction in a fast-paced environment.
- Conformed with all food and beverage regulations and safety procedures.
- Assisted in creating a high-end dining environment and pleasurable experience for all guests.
- Obtained a Level 3 MIchigan Gaming License required by the State of MIchigan.
- TIPS/TAMS certified through the State of Michigan.
- Maintained an organized work environment by restocking supplies and ensuring proper cleanliness standards were met.
- Processed payments using a point-of-sale system while maintaining confidentiality of credit card information.
Warehouse Associate
Fed Ex Ground
Romulus, MI
08.2000 - 09.2006
- Sorts packages and stack them on pallets.
- Adheres to all warehouse safety guidelines.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Reports any issues to the warehouse manager.
Education
Some College (No Degree) - Business Administration
Wayne Community College
Southgate, MI09.2017
Skills
- Customer Service Excellence
- Bilingual in English and Spanish
- Skilled Multi-Tasker
- Decision-Making
- Cash Handling
- Teamwork
- Computer Skills
- Warehouse
- Organization skills
Timeline
Customer Service Representative
BDM Transport
05.2017 - 05.2024
VIP Lounge Server
MGM Grand Detroit Casino/Food and Beverage
04.2007 - 05.2017
Warehouse Associate
Fed Ex Ground
08.2000 - 09.2006
Some College (No Degree) - Business Administration
Wayne Community College
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