Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katty Pimentel

Dedham,MA

Summary

Customer service-oriented professional with a proven track record of providing exceptional support to teams and clients. Expertise in appointment coordination, mail organization, and message collection to enhance office communication. Strong relationship-building skills combined with a well-organized approach to administrative tasks. Committed to improving efficiency through effective filing systems and proficient management of multiple phone lines.

Overview

6
6
years of professional experience

Work History

Remote Patient Service Representative

Atrius Health
01.2023 - 11.2024
  • Excellent customer service, phone etiquette, and computer skills
  • Proficient in the use of various computer software and applications.
  • Epic, Microsoft Word, Excel
  • Answer telephones, and direct calls to appropriate staff
  • Schedule medical appointments

Medical Delivery Driver

Now deliver
01.2021 - 01.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages and specimens to hospital
  • Documented mileage, deliveries, pickups, customer issues and damages.

Costumer service representative/Receptionist

Charles river community health center
01.2019 - 01.2020
  • Receiving and assisting patients
  • Maintaining medical and insurance records
  • Handling communications and calendars
  • Work with insurance companies to process claims

Education

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Apec University
Santo Domingo, Dominican republic

Skills

  • Multi-line Telephone Systems
  • Mail handling
  • Scheduling
  • Organization skills
  • Bilingual
  • Stock management
  • Problem-Solving
  • Self-Motivated
  • Planning and Coordination
  • Multitasking Abilities
  • Excellent Communication
  • Teamwork and Collaboration
  • Organization and Time Management
  • Decision Making

Languages

Fluent in English and Spanish

Timeline

Remote Patient Service Representative

Atrius Health
01.2023 - 11.2024

Medical Delivery Driver

Now deliver
01.2021 - 01.2023

Costumer service representative/Receptionist

Charles river community health center
01.2019 - 01.2020

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Apec University
Katty Pimentel