Katuhra Brooks
Jamaica,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wonolo
02.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Call Center Representative
Con Edison
11.2019 - 12.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
Customer Service Lead
Instaworks Gigs
04.2017 - 09.2019
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Small Business Management
Devry University
New York, NY04.2025
Skills
- Customer Retention
- Telephone Etiquette
- 50 WPM
- Cross-Functional Collaboration
- Data Entry
- Team Oriented
Timeline
Customer Service Representative
Wonolo
02.2022 - Current
Call Center Representative
Con Edison
11.2019 - 12.2020
Customer Service Lead
Instaworks Gigs
04.2017 - 09.2019
Small Business Management
Devry University
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