KATURA WILLIAMS
Jacksonville,United States
Summary
Motivated Senior Claims Adjuster committed to diligently investigating, evaluating and negotiating auto claims for policyholders. Adept at training and supporting new adjusters. Trained and knowledgeable in all state, federal and local laws. Skilled in recognizing potential fraudulent claims.
Overview
9
9
years of professional experience
Work History
Senior Claims Adjuster
State Farm
04.2021 - Current
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Determined salvage value on total-loss vehicle.
- Identified suspicious claims, escalating issues to Fraud & Risk Management for further investigation and analysis.
- Investigated and processed 6,000 insurance claims for policyholders
Claims Adjuster
W. R. Berkley
02.2020 - 04.2021
- Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Issued payouts to claimants.
Claims Assistant
The General Insurance
03.2017 - 02.2020
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
Corporate Trainer
Enhanced Resource Center
02.2016 - 03.2017
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Collaborated with management to identify company training needs and scheduling.
- Developed effective training manuals, modules and teaching aids.
Operations Manager
Enhanced Resource Center
01.2015 - 02.2016
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Supervised 125 debt collectors, 2 area managers, and 8 team supervisors in providing excellent customer service to callers requiring assistance for debt management and finance issues.
Education
Associate of Science - Business Administration And Management
Florida State College At Jacksonville
Jacksonville, FL06.2013
Skills
- Staff Training
- Risk Management
- Liability Determinations
- Claims File Management Processes
- Insurance Claims Management
- Florida 6-20 Claims Adjuster License
Timeline
Senior Claims Adjuster
State Farm
04.2021 - Current
Claims Adjuster
W. R. Berkley
02.2020 - 04.2021
Claims Assistant
The General Insurance
03.2017 - 02.2020
Corporate Trainer
Enhanced Resource Center
02.2016 - 03.2017
Operations Manager
Enhanced Resource Center
01.2015 - 02.2016
Associate of Science - Business Administration And Management
Florida State College At Jacksonville
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