KATURAH FATU MWATEN
Gwynn Oak,Maryland
Summary
Objective Exceptional leader, excellent research skills, time management, and problem-solving skills. Strong leadership and relationship-building skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Family Investment Specialist
State Of Maryland Baltimore City Social Service
Baltimore , MD
10.2022 - Current
- Assisting clients in receiving services by telephone and in person.
- Assessing clients and gathering relevant information.
- Determines program eligibility in accordance with federal, state and local laws, policies, procedures, rules and regulations
- Contacting and making referrals to other agencies and services.
- Maintain accurate records and prepare reports.
- Conducted interviews with participants to assess eligibility.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Determine eligibility and suitability for programs by performing client intake interviews.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Recorded case notes and performed follow-up documentation.
- Used Microsoft and excel to create and prepare reports and documentation.
- Calculates incomes and resources to establish benefit level
- Used evidence-based practices such as motivational interviewing to create individualized service plans for 25 clients a shift.
- Identified community resources to support clients.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- May make visits to customers’ homes to gather information;
- Developing and maintaining accurate records of programs and services.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Testimony of case study findings at hearings, appeals, and court hearings as a representative of the Department.
- Checks public records, such as birth records and real estate transactions .
- Contacts individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations, such as income, resources, residency and household composition.
- Interviews customers to determine eligibility and need for FIA programs.
- Contacts customers regarding discrepancies and refers questionable cases to the fraud unit for further follow-up.
- Provides information on and makes referrals to service agencies, organizations and vendors for appropriate services to meet customer health, housing, food, employment, child care and transportation needs.
- Provides basic counseling and problem solving support.
- Serves as an advocate on behalf of customers.
RESIDENTIAL ADVISOR/Department of Juvenile Service
STATE of Maryland
Baltimore, MD
11.2017 - 10.2022
- Copied, logged, and scanned supporting documentation.
- Verified everyone's right to enter restricted areas and denied access to unauthorized persons.
- Noted and followed up on any unusual behavior.
- Monitored security camera system day and night to protect lives and property.
- Patrolled commercial property and the associated parking garage.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
- Responded quickly and effectively to all security violations and duress alarms.
- Collected and organized all surveillance data and information to protect client possessions and workspaces.
PERSONAL DEVELOPMENT ASSISTANCE
04.2009 - 11.2017
- Schedule and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Obtained household supplies and ran daily errands.
- Assist with patients transfer and ambulation.
- Performed clerical duties, such as word processing, data entry, answering phones, and filing.
- Responded appropriately to the physical, emotional, and developmental needs of patients.
- Maintained accurate record of patients' care, condition, progress, and concerns.
- Maintained a clean, healthy and safe environment.
- Schedule and accompanied clients to medical appointments.
OFFICE CLERK
PROGRESSIVE INSURANCE
07.2006 - 01.2007
- Maintained a clean reception area, including lounge and associated areas.
- Directed guests and routed deliveries and courier services.
- Greeted customers and visitors are in-person and via telephone calls.
- Answered inquiries and addressed, resolved, or escalated issues to management personnel to ensure client satisfaction
- Kept reception area clean and neat to give visitors a positive impression of the company.
- PAGE 2.
- Completed data entry, tracked resumes, and maintained the applicant tracking system.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
High School Diploma -
Woodlawn High School Center For Pre-Eng. Res.
Baltimore, MD 09.2003 - 05.2007
Criminal Justice
The Community College of Baltimore County
Catonsville, MDSkills
Client needs assessment
undefinedTimeline
Family Investment Specialist
State Of Maryland Baltimore City Social Service
10.2022 - Current
RESIDENTIAL ADVISOR/Department of Juvenile Service
STATE of Maryland
11.2017 - 10.2022
PERSONAL DEVELOPMENT ASSISTANCE
04.2009 - 11.2017
OFFICE CLERK
PROGRESSIVE INSURANCE
07.2006 - 01.2007
High School Diploma -
Woodlawn High School Center For Pre-Eng. Res.
09.2003 - 05.2007
Criminal Justice
The Community College of Baltimore County
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