Katuska Donatus
The Job Center Staffing
Columbus OH,Ohio
3
Languages
3
years of professional experience
Dynamic Account Manager multilingual with a proven track record at The Job Center Staffing, excelling in client relations and account development. Leveraged CRM expertise to enhance customer satisfaction and retention, while implementing strategic initiatives that drove revenue growth. Recognized for fostering teamwork and delivering exceptional service, resulting in improved client loyalty.
Work History
Account Manager
11 Months- Managed client accounts, ensuring timely communication and addressing inquiries effectively.
- Collaborated with recruitment teams to match candidates with client needs successfully.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Assisted in preparing proposals and presentations for potential clients to drive business growth.
- Participated in weekly team meetings to discuss account updates and strategic initiatives.
- Maintained accurate records of client interactions using CRM software for improved efficiency.
- Resolved client issues promptly, demonstrating commitment to service excellence and responsiveness.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Supervisor
8 Months- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on operational procedures and best practices.
- Managed scheduling and resource allocation to optimize workforce efficiency.
- Conducted performance evaluations to identify areas for improvement among team members.
- Monitored inventory levels and coordinated supply orders to maintain operational flow.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Sales Supervisor
1 Year 9 Months- Supervised sales team, ensuring adherence to company policies and procedures.
- Trained new staff on product knowledge and effective sales techniques.
- Analyzed sales data to identify trends and improve inventory management.
- Developed promotional strategies to enhance customer engagement and drive sales growth.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Promoted exceptional customer service by engaging clients on sales floor.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
Education
Associate of Science - Business Administration And Management
Skills
Account management
Customer service
Teamwork and collaboration
Client relations
Account development
Team Training
Goals and performance
Documentation and reporting
Strategic account planning
Customer relationship management (CRM)
Operations
Account servicing
Staff management
Lead development
Product training
Microsoft 365
Microsoft excel
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Native or Bilingual
Timeline
Account Manager
The Job Center Staffing
09.2025 - CurrentRead More
Supervisor
Abacus Staffing
01.2025 - 09.2025Read More
Sales Supervisor
Adassa Latin Market
04.2023 - 01.2025Read More
Columbus State Community College
Associate of Science from Business Administration And Management
Read More