Summary
Overview
Work History
Education
Skills
Timeline
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KaTwalla Anderson

Lewisville,TX

Summary

Proven Account Manager with a track record of enhancing client satisfaction and retention at Abundant Construction through exceptional customer service and effective issue resolution. Skilled in account management and teamwork, successfully managed diverse portfolios and resolved escalated issues, maintaining a high level of client trust and loyalty.

Overview

8
8
years of professional experience

Work History

Account Manager

Abundant Construction
05.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Accounts Receivable Clerk

A#1 Air
02.2021 - 05.2024
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

Collections Supervisor

National Credit Services
03.2017 - 03.2020
  • Enhanced collections efficiency by implementing and monitoring strategic collections plans.
  • Streamlined department operations by optimizing workflows, policies, and procedures.
  • Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.

Education

Bachelor Of Business Administration -

Alcorn State University
Lorman, MS
05.2009

Skills

Account Management

Customer Service

Teamwork and Collaboration

Client Relations

Issue Resolution

Timeline

Account Manager

Abundant Construction
05.2023 - Current

Accounts Receivable Clerk

A#1 Air
02.2021 - 05.2024

Collections Supervisor

National Credit Services
03.2017 - 03.2020

Bachelor Of Business Administration -

Alcorn State University

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KaTwalla Anderson