Katy Sili
Euless,TX
Summary
Dynamic Project Manager with a proven track record, excelling in project planning and scheduling. Demonstrated conflict management and staff training skills, achieving high-quality project outcomes while fostering collaboration. Recognized for streamlining processes, enhancing communication, and ensuring compliance, resulting in improved project delivery and stakeholder satisfaction.
Overview
20
20
years of professional experience
Work History
Project Manager
Trulite
10.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
Discrimination Complaint Resolution Coordinator
American Airlines
09.2021 - 10.2024
- Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
- Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
- Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
- Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
- Managed high volumes of cases while maintaining a strong focus on quality assurance and adherence to company policies.
Eligibility Supervisor
County of San Bernardino
01.2005 - 03.2021
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Facilitated productive team meetings to discuss complex cases, leading to more accurate decisions on clients'' eligibility status.
- Achieved consistent compliance with federal and state regulations through diligent monitoring of program guidelines.
- Conducted ongoing training sessions for employees, ensuring up-to-date knowledge on policy changes and best practices in the field of eligibility determination.
- Developed comprehensive reports on team''s caseload statistics, showcasing trends in decision-making outcomes that informed future process improvements.
- Created a positive work environment, fostering open communication and promoting teamwork among frontline workers.
- Implemented quality assurance measures for all eligibility decisions, promoting accuracy and consistency across cases reviewed by the team.
- Completed bi-weekly payroll for 30 or more employees.
Education
No Degree - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Staff management
- Conflict management
- Staff training and motivation
Timeline
Project Manager
Trulite
10.2024 - Current
Discrimination Complaint Resolution Coordinator
American Airlines
09.2021 - 10.2024
Eligibility Supervisor
County of San Bernardino
01.2005 - 03.2021
No Degree - Psychology
Southern New Hampshire University
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