Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katy F. Celicourt

Riverdale,GA

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

First Advantage
06.2019 - 03.2025
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Tapfin ManpowerGroup Solutions
10.2018 - 06.2019
  • Processes general background screenings
  • Uploads missing documents for continuation of screening process
  • Receives and processes 30-40 inbound calls per day
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Lead

Ozone Billiards Inc.
06.2015 - 02.2018
  • Accurately navigating and maneuvering through multiples computer applications and screens simultaneously
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Processed a large amount of customer’s payment using Visa Credit/Debit Card
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.

Inbound Customer Service

Verizon Wireless
07.2013 - 11.2014
  • Responsible for answering all calls, gathering customer’s information and providing support to customers: Identifying, researching and resolving technical problems
  • Effectively diagnosed and provided a path to resolving data service inquiries related to GPRS/EDGE, Wi-Fi and Bluetooth wireless technologies
  • Troubleshoot and provided technical support for customer’s issues to ensure uninterrupted mobile phone service and guaranteed 100% total customer satisfaction

Assistant Teacher

Primrose Schools
11.2011 - 05.2012
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.

Education

Diploma -

Marietta High School
Marietta, GA
06-2012

Skills

  • Microsoft Excel
  • Professional telephone demeanor
  • Microsoft outlook
  • Follow-up skills
  • Product knowledge
  • De-escalation techniques
  • Live chat support

Languages

Haitian Creole
Native or Bilingual

Timeline

Customer Service Representative

First Advantage
06.2019 - 03.2025

Customer Service Representative

Tapfin ManpowerGroup Solutions
10.2018 - 06.2019

Customer Service Lead

Ozone Billiards Inc.
06.2015 - 02.2018

Inbound Customer Service

Verizon Wireless
07.2013 - 11.2014

Assistant Teacher

Primrose Schools
11.2011 - 05.2012

Diploma -

Marietta High School

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Katy F. Celicourt