Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Katy Glaze

Merrill,Wisconsin

Summary

Dynamic customer service professional with a proven track record at Vine Vest North, excelling in relationship building and critical thinking. Adept at resolving inquiries and enhancing customer satisfaction, while effectively managing stressful situations. Skilled in payment processing and committed to continuous improvement in service delivery.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Vine Vest North
Wausau, WI
05.2023 - Current
  • Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
  • Collaborated with team members to streamline communication processes and improve response times.
  • Educated customers on product features and promotions, driving engagement and sales support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
  • Sought ways to improve processes and services provided.

Dog Grooming Assistant

The Pet Spa
Merrill, WI
06.2022 - 08.2024
  • Assisted in grooming and bathing dogs, ensuring comfort and safety during procedures.
  • Collaborated with the lead groomer to develop efficient grooming schedules for optimal workflow.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Education

Bachelor of Science - Agricultural Business

University of Wisconsin, River Falls
River Falls, WI
05-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Scheduling
  • Customer relations
  • Payment processing

Timeline

Customer Service Representative

Vine Vest North
05.2023 - Current

Dog Grooming Assistant

The Pet Spa
06.2022 - 08.2024

Bachelor of Science - Agricultural Business

University of Wisconsin, River Falls
Katy Glaze