Katy Johnston

I worked as a dual Career Navigator and Work-Based Learning Coordinator, successfully providing case management and individualized career services to over 80 participants each day. Maintained continued contact with enrolled participants, employers, and third-party individuals or institutions. Conducted self audits of caseload to ensure compliance with state and federal regulations. Screened individuals for eligibility and suitability, personally enrolled more than 240 participants, successfully organized 8 group enrollments with community partners and cohorts, such as Tulsa Job Corps, local EFL programs, 160 Driving Academy, and Tulsa Welding School. I completed paperwork for training and employment opportunities, ensuring compliance with federal mandates. Paperwork was completed accurately, quickly, and reflected state and federal guidelines. Kept secure and accurate records for each participant, employer, and training provider, including personal identifying information, sensitive records, and financial information. Completed payroll for participants working at paid sites, ensured payment was accurate and prompt. Managed workers' compensation claims, incident reports, labor, disciplinary actions, and success coaching. Conducted resume building and interviewing techniques workshops and provided feedback.

Researched criminal records throughout the world. Searched public records in county, state, federal, and international databases to ensure accurate representation of background information. Excluded results based on personal identifying information, corporation guidelines, and federal, state, and local reporting rules. I was ranked the #1 researcher for over a year. I had the highest statistics in measured categories; accuracy, production- completed cases, and completed searches.

Assisted all guests with needs pertaining to their stay. Assisted guests throughout the entire process beginning with booking, providing accurate rate, amenity, location, and service information. During their stay, I assisted with check-in, parking, event information, shuttle management, and customer relations. After their stay, assisted with check-out, receipts, incidental releases, damage, smoking, extra cleaning, and pet fee charges, lost items, and record keeping. During check-in and check-out processes, I coordinated with housekeeping, engineering, and food/ beverage departments, to provide exceptional customer care. Created schedule for all front office staff, including shuttle drivers, and event staff. Served as first call manager to all front desk associates and covered shifts if needed. Created group bookings, billed corporate accounts, handled cash, credit, debit, and virtual payment methods. Submitted bids for key accounts, and negotiated rates for business with travel needs. Conducted inventory of grab and go market, front desk, and office supplies, and made orders as needed.

Managed catering operations for Panera Bread in Tulsa Hills. Handled customer relations, complaints, support, ordering, and delivery. Ensured each customer received excellent services. Prepared food according to client specifications. Maintained labor, inventory, food costs, and order calendar. Ensured each order was appropriately covered by staff. Handled cash, credit, debit, check, and business account transactions. Kept accurate and detailed records. Boosted catering customer retention and satisfaction.

Managed all To-Go associates in the department while assisting all guests. Coordinated with subordinates to ensure guests were properly taken care of. Ensured cleanliness of the area, accurate inventory of supplies, and accuracy of orders.