Katy Jones
Brunswick,OH
Summary
Dynamic manager with a proven track record at Tide Cleaners, with personal reviews from customers. Enhancing customer satisfaction through effective conflict resolution and staff training. Skilled in team leadership and time management, I successfully improved service delivery protocols, resulting in significant boosts in customer satisfaction scores. Committed to fostering a productive and engaged work environment. With eagerness to want to learn, and willingness to apply outstanding customer service skills and keep a positive outlook for your company.
Overview
14
14
years of professional experience
Work History
Manager
Tide Cleaners
Bath, OH
08.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Handling of cash, bank runs and supplies
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement.
Sales Associate
Goodwill
Hartville Ohio
03.2011 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts.
Education
Business Management
Ashworth College
Norcross, GASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Shift scheduling
- Conflict resolution
Timeline
Manager
Tide Cleaners
08.2018 - Current
Sales Associate
Goodwill
03.2011 - 06.2013
Business Management
Ashworth College