Katy Macpherson
Lake Elsinore,CA
Summary
Motivated and personable professional with experience in both the restaurant and beauty industries. Thrives in fast-paced environments that require strong communication, teamwork, and attention to detail. Known for being outgoing, reliable, and always willing to lend a helping hand to ensure exceptional service and client satisfaction. Dedicated to continuous growth, always seeking opportunities to improve skills and contribute to a positive, high-performing work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cosmetologist/Wax Specialist
The Pretty Kitty, Chino Hills, CA
05.2022 - Current
- Completed opening and closing tasks to prepare and secure the studio each day. Checked clients in and out, booked and rebooked appointments, and provided professional waxing services with a focus on comfort and clear communication. Educated guests on proper aftercare and recommended products suited to their needs, promoting both retail sales and healing results. Maintained a clean, sanitized workspace between each client and throughout the shift, while assisting with any additional side work needed to support smooth daily operations.
Wax Specialist
European Wax Center, Temecula, CA
09.2022 - 04.2024
- Greeted clients and guided them to their service rooms, confirming requested services and ensuring they felt comfortable and informed throughout their visit. Performed professional waxing services with attention to client comfort, communication, and care. Maintained friendly, supportive conversation to help guests relax, while educating them on proper aftercare and recommending products to support skin health and enhance results. Handled rebooking appointments and promoting retail products with clear explanations of benefits and usage. Maintained strict cleanliness and sanitation standards between each guest and completed all required side work to keep the workspace organized and compliant throughout the shift.
Hostess/Cashier/Server
Vincenzo's Olive Tree, Lake Elsinore, CA
01.2023 - 02.2023
- Managed front-of-house responsibilities by greeting and seating guests, handling reservations, answering phone calls, and organizing to-go orders with accuracy and efficiency. As a Server, I took guest orders, answered menu questions, and delivered food promptly while maintaining a high level of hospitality. Prepared soups, salads, and to-go boxes, and ensured all side work—including cleaning, rolling silverware, and organizing service areas—was completed to support smooth restaurant operations. Consistently provided friendly, attentive service and contributed to a well-coordinated team environment.
Cashier/Server/Shift Lead
Farmer Boys, Lake Elsinore, CA
02.2019 - 04.2021
- Handled a wide range of restaurant responsibilities, including assisting with daily management tasks, supervising team workflow, and maintaining a positive, efficient work environment. Performed kitchen duties such as cooking, food prep, and dishwashing while upholding strict food safety and cleanliness standards. Provided fast, accurate, and friendly service by taking customer orders both inside and through the drive-thru. Consistently stepped into any role needed to support the team and keep operations running smoothly during busy periods.
Education
Paul Mitchell The School Temecula
Temecula, CA06.2022
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Temescal Canyon High School
Lake Elsinore, CA06.2019
Skills
- Customer service excellence
- Time management
- Team collaboration
- Detail-oriented services
- Communication skills
- Product knowledge
- Sales and upselling
Certification
- Cosmetology License
Acquired cosmetology license to be able to perform services such as hair, skin, nails and waxing. Complete courses to obtain certifications in lashing, extensions, and makeup.
Expires August 2026
- Riverside Food Handlers Card
Valid through November 2027
- Riverside County Responsible Beverage Training Certification
Valid through November 2027
Timeline
Hostess/Cashier/Server
Vincenzo's Olive Tree, Lake Elsinore, CA
01.2023 - 02.2023
Wax Specialist
European Wax Center, Temecula, CA
09.2022 - 04.2024
Cosmetologist/Wax Specialist
The Pretty Kitty, Chino Hills, CA
05.2022 - Current
Cashier/Server/Shift Lead
Farmer Boys, Lake Elsinore, CA
02.2019 - 04.2021
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Temescal Canyon High School
Paul Mitchell The School Temecula