Katy McCoy
Fort Lauderdale,FL
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Experienced in food service and preparation of specialty cocktails.
Overview
16
16
years of professional experience
Work History
Bartender/Server
American Social Las Olas
Fort Lauderdale, Florida
09.2023 - Current
- Effectively multitasked within fast-paced environment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Greeted customers and provided excellent customer service.
Bartender
Pittsburgh Bottle Shop cafe
Pittsburgh, PA
11.2022 - 04.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
General Manager of Food Service
Doce Taqueria
Pittsburgh, PA
09.2019 - 11.2022
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted staff by serving food and beverages or bussing tables.
Bar Manager/Bartender
Twelve whiskey BBQ
Pittsburgh, PA
03.2014 - 12.2019
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Poured wine, beer and cocktails for patrons.
- Created signature beverages to increase revenue and patron loyalty.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Bar Manager/Bartender
Scenario (Night Club)
Pittsburgh, PA
11.2018 - 08.2019
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Poured wine, beer and cocktails for patrons.
- Monitored patron alcohol consumption to encourage safety.
- Created signature beverages to increase revenue and patron loyalty.
Bartender/Server Shift Leader
Pittsburgh Bottle Shop cafe
Pittsburgh, PA
06.2010 - 08.2015
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to restaurant's culture and operations.
- Provided exceptional service to high volume of daily customers.
- Interacted and engaged with patrons to promote friendly environment.
- Managed tables throughout dining room to execute service at highest level.
- Prepared and served cocktails, wine, and beer.
VIP Cocktail Waitress
Diesel Club Lounge
Pittsburgh, PA
03.2009 - 03.2015
- Took orders from tables and bar area and relayed to bartenders.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Trained new employees to perform duties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Calculated charges, issued table checks and collected payments from customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Some College (No Degree) -
Community College of Allegheny County
Pittsburgh, PASkills
- Anticipating Guest Needs
- Extensive Spirits Knowledge
- Proficient in Mixology
- Outstanding Customer Service
- Teamwork and Professionalism
- Cocktail Service
- Multitasking and Prioritization
- Food Service
Timeline
Bartender/Server
American Social Las Olas
09.2023 - Current
Bartender
Pittsburgh Bottle Shop cafe
11.2022 - 04.2023
General Manager of Food Service
Doce Taqueria
09.2019 - 11.2022
Bar Manager/Bartender
Scenario (Night Club)
11.2018 - 08.2019
Bar Manager/Bartender
Twelve whiskey BBQ
03.2014 - 12.2019
Bartender/Server Shift Leader
Pittsburgh Bottle Shop cafe
06.2010 - 08.2015
VIP Cocktail Waitress
Diesel Club Lounge
03.2009 - 03.2015
Some College (No Degree) -
Community College of Allegheny County