Katy Mifsud

• Promoted from Healthcare Benefit Specialist based on strong performance, accuracy in claims analysis, and process efficiency improvements
• Liaise with Building Trades business agents to ensure accurate eligibility, enrollment, and benefit coverage for both new and current participants
• Reduced document backlog from approximately 300 per client to zero within one month by improving processing workflows, ensuring timely and accurate eligibility updates
• Coordinate with internal departments to resolve complex eligibility and coverage issues in a timely and accurate manner
• Streamline internal processes requiring escalation, improving workflow efficiency and reducing processing delays

Healthcare Benefit Specialist | 06/2024 – 07/2025

• Analyze medical claims to ensure billing and procedure codes are accurate for both providers and members
• Resolved claim issues using systems such as El Dorado, OnBase, Microsoft Office, Benefit Driven, and Legacy—saving management approximately 60 minutes daily
• Assisted union members with inquiries regarding deductibles, out-of-pocket costs, dental/vision benefits, and MRA/Benny card usage
• Collaborated with internal teams to ensure accurate benefit processing and consistent service delivery

• Amplified sales in Heartgard and Nexgard by selling annual doses to clients, personally selling over 250 doses within the course of 6 months by increasing company presence while interacting in-person.
• Maintained client relationships with over 150 clients to create meaningful relationships so the clients and animals felt valued and heard.
• Trained new hires and lab technicians to set up lab work, draw blood, take X-rays, and manage the reception desk - triggering a 20% salary increase over the course of 15 months.
• Specialized in client relations, taking patient vital information, communication with management, and assisting in surgical procedures.
• Assisted 3 veterinarians and 2 veterinary technicians with surgeries and dental procedures while maintaining a sterile environment.

• Provided one-on-one support to students who needed additional help with assignments and new concepts.
• Created individual multisensory development plans based on the child's individual needs and collaborated with the parents of the child to create a custom learning plan for them.
• Trained and mentored a team of five new employees leading to a significant reduction in onboarding time and improved overall team performance ranging from the infant room to preschool ages.
• Designed classroom themes based on the month's learning concept to help engage the children with a fun and creative way to enhance their development.
• Played an instrumental role in triggering a 10% pay increase after 12 months of working at IXL.