Shellan Meek
Somerset,New Jersey
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Eligibility Coordinator
PCG
09.2023 - Current
- Resolved discrepancies with client applications to verify eligibility
- Followed guidelines when reviewing applicant data to determine eligibility for Medicaid assistance for the state of Montana
- Developed extensive fact-checking and research skills by continuously reviewing Medicaid programs
- Assisted clients with eligibility forms, application, and document completion.
- Verified and certified submitted documents for accuracy and compliance with government regulations
- Communicated with people from various cultures and backgrounds on application process
- Triage phone calls to appropriate departments for state of Montana
Customer Service Representative
Navient B.P.O LLC
04.2023 - 10.2023
- Handled clients inquiries and suggestions courteously and professionally
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Provided information to clients regarding Temporary Disability and Family Leave Insurance claims through use of DABS system
- Provided clients with most accurate information regarding processing times and scheduled call backs from investigators
Contact Tracer
Pennsylvania Department of Health
10.2021 - 01.2023
- Provide home isolation guidance and protocols to positive cases
- Provide avenues to direct assistance and social support services to those in need specifically affected by COVID-19
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems
- Performed record keeping by logging client information within CTMS
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts with information provided by NEDSS
Pharmacy Technician
Pharmscript LLC
12.2017 - 09.2021
- Report and discrepancies and drug interactions to Pharmacists on duty
- Examine Hand-written Physician Order Sheet sand State Prescription Blanks
- Electronic Prescriptions/ Reorder Requests/ Phone Order Physician Blanks
- Frequent use of medical Terminology. ICD-10, and diagnosis
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
Student Research Assistant
Robert Wood Johnson Medical School
10.2016 - 05.2017
- Assisted with prep of abstracts and manuscripts with supervision
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations
- Maintained up-to-date records of research activities and results for future reference.
- Performed statistical, qualitative, and quantitative analysis
- Developed research protocols and procedures to produce accurate results
Education
Bachelor of Science - Public Health
Rutgers University
New Brunswick12.2020
High School Diploma -
Franklin High School
Somerset, NJ06.2016
Skills
- Microsoft Office
- Leadership
- Customer Service
- Critical Thinking
- SOPs/GCP
- Telephone Etiquette
- Proficiency in Citrix/NEDSS/ DABS/AWS/Sharepoint
- Data Entry
Websites
Timeline
Eligibility Coordinator
PCG
09.2023 - Current
Customer Service Representative
Navient B.P.O LLC
04.2023 - 10.2023
Contact Tracer
Pennsylvania Department of Health
10.2021 - 01.2023
Pharmacy Technician
Pharmscript LLC
12.2017 - 09.2021
Student Research Assistant
Robert Wood Johnson Medical School
10.2016 - 05.2017
Bachelor of Science - Public Health
Rutgers University
High School Diploma -
Franklin High School
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