Katy Najera
Chicago,IL
Summary
Results-oriented professional with a strong background in sales and customer relations. Expertise in product demonstrations and sales funnel management, contributing to improved customer satisfaction and brand loyalty. Eager to leverage skills to drive sales growth.
Overview
9
9
years of professional experience
Work History
Sales Representative
Audi
04.2023 - 11.2025
- Cultivated strong customer relationships to drive sales and enhance brand loyalty.
- Conducted product demonstrations, showcasing features and benefits to potential clients.
- Assisted customers in selecting vehicles that best matched their needs and preferences.
- Coordinated with dealership teams to streamline sales processes and improve customer experience.
HR Specialist/Coodinator
Smiles Dental Group
12.2019 - 03.2023
- Streamlined onboarding process, enhancing new hire experience and reducing time to productivity.
- Developed and implemented employee training programs, improving workforce capabilities and engagement.
- Managed employee relations issues, providing guidance and support for conflict resolution.
- Conducted performance reviews, ensuring alignment with organizational goals and individual development plans.
- Managed multi-line phone system, directing calls to appropriate personnel efficiently.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Sales Associate
T-Mobile
08.2016 - 03.2019
- Enhanced customer satisfaction through effective product knowledge and personalized service.
- Managed inventory levels, ensuring optimal stock availability and timely replenishment.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Developed merchandising displays to attract customer attention and drive product sales.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Theodore Roosevelt High School
Chicago, IL06-2016
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Customer experience enhancement
- Sales funnel management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Audi
04.2023 - 11.2025
HR Specialist/Coodinator
Smiles Dental Group
12.2019 - 03.2023
Sales Associate
T-Mobile
08.2016 - 03.2019
High School Diploma -
Theodore Roosevelt High School