Open To Work
Katherine A. Paquian
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Expertise in building relationships with vendors, clients and community members. Strong prioritization abilities with success in managing any conflict. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Receptionist
Indigo Auto Group
Houston , TX
07.2023 - Current
- Answered incoming calls, took messages, and transferee calls to appropriate departments or personnel.
- Assisted the finance department in the pushing through of deals by, mailing out documents to clients, organization of deal jackets, having open communication with accounting on items needed to close deals, and any other projects assigned by the finance director.
- Provided administrative support to staff members including receptionist scheduling, stocking in of vehicles, license plate/model car management, and scanning and copying documents when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management or marekting when required.
- Provided excellent client service at all times while interacting with both internal and external clients.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Guest Experience Lead
Lululemon Athletica
The Woodlands, TX
11.2021 - 07.2023
- Supported the team members with ensuring a great guest experience that values guests’ time, including assessing guest needs, being a part of the mentor team, and the hiring process.
- Conducted outreach to local organizations and businesses to promote community engagement as well as facilitated events to further build relationships between members of the community.
- Developed and implemented strategies to strengthen ties between diverse individuals and groups within the community.
- Implemented data collection methods to monitor progress towards goals related to community development projects.
- Review business data and metrics to evaluate progress toward goals and determining where adjustments are warranted.
- Further supporting by creating and leading the Footwear team to drive the footwear area of our business by monitoring and determining the trend of footwear sales for the store, setting goals based off these trends, collaborating with Visual Merchandising to display the footwear throughout the store, and maintaining organization of the back of house inventory.
CNA / Nurse Intern
Harris Health System, Johnson Hospital ER
Houston, TX
01.2021 - 05.2023
- Provide compassion to family members ensuring optimal levels of comfort and privacy.
- Collaborate with doctors and emergency staff in the assessment, planning and implementation of patient treatment.
- Monitor current patients, identify issues, explore alternatives and deploy solutions
- Document diagnosis and progress on medical records, maintain high levels of readability and accuracy.
- Perform specialized, life saving treatments such as CPR, advanced cardiac life support and neonatal resuscitations.
Lead Laboratory Technician
Clinical Pathology Laboratories
Austin, TX
03.2020 - 11.2020
- In the COVID-19 unit being responsible for overseeing the night shift procedures and staff.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Procedures include waiting on deliveries that are received from different parts of the country, matching the specimen to the requisition that came with it, logging the specimen into the system, and preparing them to be tested.
- Above all else, working with accuracy, speed, and dedication to ensure that all routine and priority samples are taken care of as well as following all laboratory safety protocols.
- Staying in communication with all supervisors, ensuring all priority samples are accounted for, reporting the nightly inventory to my supervisor and CDC, training all new hires, making schedules, being able to think of quick solutions to any issues that arise, and keeping a professional yet comfortable work environment.
Server Trainer
Chuy’s Fine Tex
Austin, TX
07.2019 - 03.2020
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Monitored training costs and prepared budget reports to justify expenditures.
- Trained new employees on service standards and menu items to improve onboarding processes.
- Resolved guest issues related to food quality, service times and incorrect orders.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Bachelor of Science in Nursing, Bachelor of Psychology -
University of Houston
05.2023
Skills
- Experience in leadership
- Budgeting and Finance
- Vendor Relationship Management
- Operations Oversight
- Client Relationship Development
- Communication and negotiation ability
Timeline
Receptionist
Indigo Auto Group
07.2023 - Current
Guest Experience Lead
Lululemon Athletica
11.2021 - 07.2023
CNA / Nurse Intern
Harris Health System, Johnson Hospital ER
01.2021 - 05.2023
Lead Laboratory Technician
Clinical Pathology Laboratories
03.2020 - 11.2020
Server Trainer
Chuy’s Fine Tex
07.2019 - 03.2020
Bachelor of Science in Nursing, Bachelor of Psychology -
University of Houston