Katy Pham
Lawrenceville,Georgia
Summary
Dedicated and goal-oriented customer service professional with a proven track record of 1 years. Achieved a perfect customer satisfaction score of 100% based on survey feedback. Long waitress experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
1
1
year of professional experience
Work History
Waitress
Pho House
Duluth
06.2023 - 08.2023
- Oversaw the seamless flow of dining services in a bustling restaurant, orchestrating table assignments, order delivery, and customer inquiries to ensure a smooth and enjoyable dining experience
- Absorbed extensive training in wine pairings, menu ingredients, and dietary preferences, enhancing the ability to provide insightful recommendations and cater to diverse customer tastes
- Consistently lauded for exceptional attention to detail, ensuring accurate order taking and delivery, which contributed significantly to customer satisfaction
- Regarded as a reliable team player, stepping in during peak times to assist colleagues and expedite service, maintaining a harmonious work environment.
Barista
Tan Cha
Duluth
12.2023 - 03.2023
- Directed the daily operations of a high-volume coffee shop, overseeing a team of baristas and ensuring seamless customer service
- Mastered the art of crafting intricate boba beverages through comprehensive training, perfecting tapioca pearl consistency and mastering a wide range of flavor profiles
- Gained reputation for exceptional multitasking abilities during peak hours, consistently maintaining quality service amidst high customer volumes
- Recognized for adept problem-solving skills in resolving complex customer preferences, contributing to positive online reviews and repeat business
- Skillfully managed a high-traffic coffee shop, handling an average of 300 daily customers while overseeing a team of 4 baristas, ensuring efficient operations and exceptional customer experiences
- Processed approximately $4,000 in daily transactions with meticulous accuracy
- Completed intensive boba barista training, mastering over 50 unique boba recipes.
Waitress Supervisor
I Luv Pho Frisco
Snellville, GA
05.2022 - 07.2022
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Maintained accurate records of sales transactions and inventory levels.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
Education
Bachelor of Science in Biology -
AUGUSTA UNIVERSITY
Skills
- Food safety understanding
- Guest Relations Management
- Order Management
- Customer Service
- Team Collaboration
- Supply Restocking
- Check payment processing
- Dining customer service
Accomplishments
- Honors Program at Augusta University
- Receive Regent President Scholarship
- AP Scholar
- Dual Enrollment Scholar
Affiliations
- As the Treasurer of the Philosophy Group in high school, I effectively managed financial transactions and budgetary matters, ensuring transparent and accountable handling of funds. My responsibilities included tracking expenses, preparing financial reports, and collaborating with fellow group members to allocate resources efficiently for various activities and events. This experience enhanced my financial management skills, attention to detail, and ability to work collaboratively within a team, making me a valuable asset in handling financial matters effectively in professional settings.
Languages
English
Native/ Bilingual
Vietnamese
Professional
Spanish
Limited
Timeline
Barista
Tan Cha
12.2023 - 03.2023
Waitress
Pho House
06.2023 - 08.2023
Waitress Supervisor
I Luv Pho Frisco
05.2022 - 07.2022
Bachelor of Science in Biology -
AUGUSTA UNIVERSITY
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